How we Hive

01 Getting Started

HX runs as a website, as an app on Google Play (and soon the Apple App Store), and as an installable app on your desktop, with one account working across all of them.

Creating an account or signing in

There are three ways in, all to the same kind of account: Sign in with Apple, Sign in with Google, or your email and a password of at least 6 characters. New here? Tap Create one free, tick the box to agree to the terms, then choose Apple, Google or email. With email, you give your real name, date of birth and (optionally) country and phone, then tap the link in the confirmation email we send. That link lasts a day; if you miss it, we email you a fresh one a day later and a few more times after that. A sign-up that still isn't confirmed after 4 weeks is deleted (the reminder emails say when), and you can always sign up again.With Apple or Google there's no password to remember; they share only your name and email address with us (with Apple you can also choose Hide My Email, and we'll use Apple's private relay address). Because HX is for people aged 16 and over, the first time you sign in with Apple or Google we ask for your date of birth, and let you check your name, before you go in. Your date of birth is never shown to other members.

On the iPhone and iPad app, Sign in with Apple uses Apple's own sign-in sheet (Face ID or Touch ID), and Google opens in Apple's secure sign-in window.

Getting started emails. If you have an account but haven't opened HX yet (often after registering for an event on someone's website), we send a few friendly emails to help you get going, with your next event if you have one: one a day after signing up, one a few days later, then once a week, five at most. They stop as soon as you come in, and every one has a Stop these reminders link.

Real names only. Sign up with the first and last name people know you by in real life. Nicknames and business, team or test names aren't accepted (anything with words like Ltd, Wellness, Centre, Clinic, Studio or Coaching in it, for example): the form says what's wrong and asks you to change it. A name typed in capitals is checked with you first. Businesses get their own listing under Businesses instead. If your real name happens to be an unusual word (Hope, King, Angel), the form asks you to confirm it once. Signing in with Apple or Google, you confirm or correct the name they provide (or type it, if you chose not to share it with Apple). The same check applies when you change your name in Edit Profile, and accounts that don't use a real name are closed. If your account still has a name that can't be a real one (for example a Google display name with numbers in it), you can sign in and look around as normal; the first time you register for an event, buy, enrol, post or message, HX asks for your real name and then carries straight on. Your welcome message, and your welcome to the hive, wait until then.

Joining a hive

A hive is HX's word for a community, your company, your event's attendee network, your local business association. You join one of two ways:

• An invite link or QR code from someone already in the hive, tap or scan it and you're dropped straight in.
• The public hive directory at hive.elevatedexperience.vip/hives, which lists every hive that's opted in to being discoverable, each with its own join link and QR code, no account needed to browse it.

Hives for an organisation's members. Some hives are only for members of an organisation, such as a professional association, and show a members only badge in Discover. When you join one, HX asks the organisation whether your email has a current membership. If it doesn't know that email, choose Use another email, enter the one you use with them, and type in the 6-digit code we send to it. If your membership later ends, you keep the hive for 14 days (a banner says how long, with a Renew link), and you're reminded 14 days before a membership that doesn't renew by itself ends. After that the hive moves to Membership needed in your hive list: renew, tap Check again, and you're straight back in, with your group chats. Your other hives, your messages and anything you bought are never affected.

Their events. An event in one of these hives may show two prices, one for the organisation's members and one for everyone else, or say it's for members only. If you're a member but not in the hive, tap Check your membership on the event to get the member price or a ticket; it doesn't add you to the hive. Not a member? Become a member takes you to the organisation. Once you have a ticket you keep the event, its chat and its updates.

Belong to more than one hive? Switch between them any time from the dropdown next to the hive name in the top-left corner. Tap the pin icon on any hive in that list to keep it sorted near the top, above your unpinned ones, this carries across every device you're signed into. The Home Hive always sits first regardless.

Inviting more than one person? The Invite Multiple button next to your invite QR code lets you pick several contacts straight from your phone's own address book (Chrome/Android only) or paste in a list of email addresses, and sends them all a real invite email in one go. There's a manual per-contact text-message option too for anyone you only have a phone number for.

The welcome tour

The first time you log in, a short welcome video plays automatically (muted, tap the speaker icon for sound, and the restart icon if you want to hear it again from the start). Close it any time with the X if you don't have a moment, it'll play again next time you log in until you tap "Don't show this again." Returning after a big update, you'll instead see a What's New card carousel, swipe through it or close it, it'll politely remind you again next time unless you tick "don't show again."

New members also find a welcome chat waiting in Messages from the HX team, with a short follow-up a day later. Reply any time, it's a real conversation.

Can't sign in at all? Ask your hive admin, they can trigger a password reset email to your address without needing your old password.

Settling In

On a hive's home, Settling in offers six small steps to find your way around. Nothing opens by itself: tap Start when it suits you, or Not now, which shrinks the offer to a small honeycomb button you can tap any time. The steps are: favourite three people; join in on the noticeboard (take something on a bring list, sign up for a slot, or add a recommendation); go to an event (ones for new members come first); ask to meet someone, and the hive's host makes the introduction; say hello in a Story; and choose your Hive Pulse. Each one is done right there, and anything you've already done anywhere in the app is ticked for you. Later closes it, and the honeycomb on the hive's home shows how far you've got. Finish all six and you get the Settled In sparkle, the hive's host hears you've settled in, and, if you leave the box ticked, a welcome post in the Café lets everyone say hello. If you look after the hive yourself, the introduction step becomes Welcome a new member.

When you later join another hive, its home offers a quick look around instead: the host's welcome, people to favourite there, its noticeboard and what's coming up.

Hive Pulse

Tap Hive Pulse on a hive's home to see who joined in the last week, the events in the next 30 days and what's open on the noticeboard. It's in date order and nothing is ranked. You can also have it by email once a week at 8am your time, on the day you choose, for each of your hives; switch it on or off at the bottom of the Pulse, or stop it from any of the emails.

02 Your Village Hub

Signing in, or switching hive, drops you here first, a village map rather than straight into a timeline, so the rest of your hive is a deliberate choice rather than an afterthought.

Seven hexagons sit over the village map, each one a doorway into a part of your hive: Café (the Feed), Market (the Marketplace), Events, Noticeboard, Businesses, Community (the Network), and School (Learn). Tap any of them to head straight there, the bottom navigation bar uses the same names. The headline at the top greets you by your current hive's name, and shows that hive's own description underneath it, when the hive owner has set one.

The Café hexagon carries a small badge with the number of posts shared since you last visited, so you always know if there's something new before you tap in. Wherever you are in the app, Home brings you straight back here: it is the first tab in the bottom bar, and the hive logo in the top-left corner (marked Home) does the same. The Café has its own coffee cup tab next to it.

On a computer the Village Hub also tells you what’s new since your last visit. A line under the welcome greets you and links straight to your unread messages, this week’s events and new members. The other hexagons get badges too (new notices, members, businesses, courses and Market items, and how many events are on this week), and resting the pointer on a hexagon shows a preview of what’s inside, such as the next three events, each one click away. Under the map, Since you were last here is a row of cards for everything new (posts, notices, events, businesses, members, courses and products); on your first visit it shows the latest in the hive instead. On a wide screen there are panels either side of the map: Pick up where you left off (your last chat, a course you’re part-way through and your next ticket) and Coming up with New in the hive.

The Noticeboard

Tap the Noticeboard hexagon for your hive's noticeboard: notices, and boards everyone can join in on. The newest are first; the buttons along the top show just one kind. Tap Pin something and choose what kind:

• Notice: classifieds, small announcements, anything that doesn't need a full Café post.
• Bring list: who's bringing what. List what's needed; people tap I'll bring it, and can add something of their own.
• Sign-up sheet: slots with a number of places, such as volunteer shifts. People tap Sign me up; a slot shows Full when its places have gone.
• Ask the hive: a question. People add recommendations, oldest first, and can tap I'd recommend them too. That adds to a count and never reorders them.
• Project: jobs to share out. People tap I'll do it, and anyone can tick a job off.

Each board shows how it's going (such as "3 of 6 brought" or "2 places left") and who has joined in. Anyone can reply to a notice. Tap your own taken item, place or job again to give it back. A bring list or sign-up sheet can be linked to one of the hive's events, and then it also shows on that event's page under On the noticeboard. Add a photo if you like.

When you pin something, Share in the Café (ticked to start with) also posts it in the Café so more of the hive sees it; anyone can share a board in the Café later from the board itself. The Café card shows how the board is going and opens it. Leave Tell me when people join in ticked to get a notification as people claim, sign up, tick off or reply (several from the same person are grouped while you haven't read them).

You can edit what you pinned, Close it (people can still read it but can't join in) and reopen it, or take it down; taking it down removes everything people added to it. A hive admin can take down anything, and you can Report a notice for the moderators. When someone pins up something new, the Noticeboard hexagon shows how many are new since your last visit (gone once you've opened the board), and on a computer resting the pointer on it previews the latest three.

03 Café (the Feed)

Your hive's shared timeline, reached via the Café hexagon on your Village Hub, or the Café tab in the bottom bar. Text, photos, videos, locations, moods, shared listings, all in one scroll, newest first.

On a computer the Café has columns either side of the feed that stay in view. On the left: you, your Favourites (people online first, with a green dot; if you haven’t favourited anyone yet it suggests the newest members, each with a star to favourite them), your pinned hives (the hives you’ve pinned in the hive switcher, each with a count of what’s new; click one to switch to it) and Your tickets for upcoming events. On the right: your Chats, newest first with unread counts, and who’s Online now in the hive, with your favourites first. Click a chat, or someone online, and the conversation opens right there in the column, so you can reply without leaving the feed; the back arrow returns to the list, and the arrow-out button opens the full chat. The pin keeps a chat beside other screens too. On a smaller window the right column goes first, then the left.

Posting

Tap Contribute to your hive at the top of the Feed. Beyond plain text you can attach a Photo (multiple photos become a swipeable carousel), a short video, drop a Location pin, or set a Feeling. For a location, type a place or press My Location: your phone asks once whether to share where you are, and the post shows the place's name, which you can change or remove before posting. Everyone who can see the post sees the place, so leave it off anything you'd rather keep private, like your home. Type @ to mention someone by name, or # to tag a topic, hashtags render in your hive's own colour and are searchable, tapping one searches every post that used it. Own an approved business? Tap your name at the top of the compose box to post as that business instead of yourself, its logo and name show on the post instead of yours, and it also appears in a Recent Posts section on the business's own page. Prefer a personal-only feed? Toggle the Businesses filter above the feed to hide company posts.

Writing a post opens full screen, and the text box grows as you type so you can always read your whole post. To post in other hives too, press Choose hives under Also post to: search your hives, tick the ones you want (or Select all), then Done. The hives you picked show as chips; tap the cross on one to take it off. Posting as your business, the choice is Also post in the business's other hives: the hives it's listed in that you're a member of, and each copy goes out as the business. The same Choose hives list is used wherever you pick hives: events, businesses, Marketplace listings, courses and series.

Polls in the Café. Tap the poll icon in Add to your post to add a poll to your post, the same as in Chat: a question, 2 to 10 options, whether people can choose more than one answer, and an optional closing date and time. Members of the hive tap an option to vote and can change or take back their vote until it closes. Everyone sees how many people voted and each option's share; nobody can see who voted for what. As the author, press Close poll to end it early. Posting a poll to several hives (with Choose hives) gives each hive its own poll and its own results.

Tap the ··· menu in the top-right of your own post to Edit it (a video attached to it can also be rotated here, handy for a clip recorded sideways) or Delete it outright. Nobody but you, or a hive admin, can do either.

Stories

Short video clips, no length limit, shown as a row of cards along the top of the Café. Tap the + tile to add one, live-recorded (with proper Start, Pause and Restart controls, so there's no rush) or uploaded from your device. Only visible to your own hive, and only for 48 hours, after that they're gone for good, video included. Your own Story always sits leftmost; everyone else's are ordered by your connections first, then most recent. When there are more than fit, arrows either side scroll through them. On a computer, Coming up and New members sit to the right of the Stories.

On a phone, Use your phone's camera opens your own camera app, with all its lenses (like 0.5× wide on the back camera) and settings, and the video comes straight back to post. Record here instead records in the app, showing the camera's whole picture; tap the switch button at the top right to change between the front and back camera before you press Start (a recording keeps the camera it started with).

Title, caption and tags. Before posting, give your Story a title and a caption (up to 300 characters) shown over the video. Use the buttons for bold and italic, type @ to mention someone in the hive (they're tagged too), # for a hashtag, or add an emoji; links work as well. Tag people tags someone without naming them in the caption. Tagged people are told, and the Story shows on their profile while it's up; a line under the caption says who's in it, and anyone tagged can tap it and choose Remove me. Tapping a name opens their profile. While your Story is up, the pencil at the top lets you change its title, caption and tags (anyone newly tagged is told).

Tap any card to watch full-screen. Several clips from the same person play back-to-back automatically, tap the right or left side of the screen to skip forward or back, hold anywhere to pause, and use the heart to like. Whatever you've posted also shows on your own Profile for the same 48 hours. Delete one of your own any time with the bin icon top-right of the viewer.

Video links play in place

Paste a YouTube, Facebook, TikTok, or LinkedIn link into a post (or a message) and it embeds automatically with a real thumbnail and play button, no need to leave HX to watch it. This only works for videos the original poster left public.

Sparking and Resonating

Tap Spark for a quick 👍, or hold it (or hover on desktop) to pick from seven reactions. Tapping the count shows exactly who sparked it. Resonate expands the Resonance Thread under the post, complete with @mentions and #hashtags of its own; each reply you add is a Contribution, and it earns you Sparks for adding real depth to the conversation. You can delete your own Contribution, and so can the post's author or a hive admin, moderating spam or off-topic replies without needing to delete the whole post.

Sharing

Share lets you repost to your own feed with your own added comment (the original stays visible in a quoted card underneath, tap it to jump to the source), or send a post directly to someone via Messages, dropped into the chat as a tappable card rather than just a bare link. Events, businesses, and marketplace listings can all be shared to the Feed the same way, straight from their own page, so a nice card advertising them shows up for the whole hive to see.

Secret Words

Hidden across every hive are positive, community-spirited words, grouped into categories. Use one in a post or message, in the Feed or in Messages, and a celebration plays across your screen along with a Sparks bonus: 5 Sparks the first time you use a given word, 50 for completing a whole category, and 500 for finding every one. Check Top Sparks for the current total, we won't spoil which words they are.

Sparkles

Tap your Sparks total anywhere you see it (the Café header, your profile) to open your Sparkles, a collection of badges grouped by category, posting, connecting, hosting events, running a business, founding a Hive, hunting Secret Words, and more, each with a few tiers to work toward. A badge you've already earned shows in full colour with the date you got it, one you haven't shows how close you are. Unlock a new one and a full-screen celebration plays right away. There's also a Daily Spark category for showing up several days in a row, so being active regularly earns its own recognition, not just what you post.

Verified. Add your name, a headline, an About You bio and a profile photo, the four items under Complete Your Profile, and your profile gets the Verified badge and 50 bonus Sparks straight away. Nothing else is needed (PayPal is only for selling).

Create your own Hive and you'll earn the Hive Founder badge plus 40 Sparks, and a Hive Founder pill shows right on your profile for everyone to see, next to Trusted Member and Verified.

Reporting and blocking

HX has zero tolerance for abusive behaviour and objectionable content. If something isn't right, report it: tap … on a post and choose Report post, tap Report under a comment, tap the flag at the top of a Story or of a notice on the Noticeboard, or hold a message in a chat (right-click on a computer) and choose Report message. Saying what's wrong is optional. Reports go to the platform's moderation team, who review them within 24 hours; the person isn't told who reported them. Reports are kept for 2 years after they're dealt with, then deleted automatically.

To stop seeing someone, block them: from the same menus, or with the block button on their profile. Their posts, comments, Stories and messages disappear for you straight away, their chats leave your list, and neither of you can message the other. They aren't told, but the moderation team is, so abuse gets looked at. Everyone you've blocked is listed in Account Settings, Privacy and data, under Blocked members, where you can unblock them.

04 Community

Everyone in your hive, and, separately, the people you've actually connected with. Reached via the Community hexagon on your Village Hub, or the Community tab in the bottom bar.

The filters

Connecting

Members show as cards, in alphabetical order: their cover photo and profile photo, name and badges, headline, where they are, their top skills, and a green dot when they're online. The button at the bottom of each card says Connect, Requested while your request is pending, or Connected (Grounded if you met in person). Tap a card to open their full profile, gallery, experience, testimonials, and posts. Sending a request plays a quick full-screen handshake animation to celebrate the new connection. The star icon on a card saves them to your Favourites filter, entirely separate from connecting, a purely personal shortlist nobody else sees.

Online now, Active and Not yet active. Under someone's profile photo you'll see Online now, when they were last Active, or Not yet active: they have an account but haven't opened HX yet, often because they registered for an event on another website or haven't confirmed their email. We send them a few reminders to come in.

Search across name, headline, skills, topics and location at once, useful for finding "who in this hive knows about X" rather than remembering a specific name.

The Network Map

Tap Network Map next to the page title for a radial, interactive diagram: you at the centre, your direct connections in the inner ring, and who they're connected to fanned out in an outer ring. Tap anyone on it to jump straight to their profile. Pinch or scroll to zoom, and drag to pan around, on both desktop and mobile. Grounded connections glow with a golden ring so they stand out from the rest.

Requesting a Warm Introduction

See someone on the Network Map's outer ring, or on their profile, who you're not directly connected to yet? If you share a mutual connection, tap Request Introduction and explain why you'd like to meet them, your note goes to the mutual connection first, so they can decide whether to actually vouch for you and forward it on, then to the other person, who also has to accept, before any chat opens. Nobody gets cold-contacted, and your mutual connection is never put on the spot to explain themselves.

Grounded Connections

When you meet someone in real life, open My Profile and tap My Card to show your personal QR business card. They tap Scan, either next to Network Map or on their own profile, and scan it with their camera. Scanning offers to save your name, phone, and email straight to their phone's contacts, then connects you in the app instantly, with no request to accept, since meeting in person is the confirmation. If you're already connected, scanning simply upgrades that connection.

A connection made this way is marked Grounded: your profile shows a golden "Grounded" badge instead of the usual green "Connected" one, and the Network Map draws a golden ring around their photo and a golden line to them, so you can always tell who you've properly met at a glance. Use the Grounded filter in My Connections to see everyone you've met in real life.

Your card's QR code carries a private code that's unique to you, not your profile address, so only people you actually show it to can use it. If a photo or screenshot of it gets passed around, tap Reset my code under the QR code on My Card: the old code stops working straight away, and anyone you're already connected with isn't affected.

Trusted Member

The Trusted Member badge is a real badge of honour, earned only through your genuine, in-person network, never by filling in a form. It shows the same way in every hive, since it belongs to you, not to any one community.

You earn it by getting Grounded (see above) with people who are already Trusted: either a hive admin, whose vouch is enough on its own, or several ordinary Trusted members, shown on your profile as "X of N trusted vouches" so you always know exactly how close you are. My Profile shows a progress card while you're working towards it, and once earned, an expandable "Vouched for by" list of exactly who helped you get there.

Trusted Members show a violet Trusted badge and a violet ring around their photo wherever they appear, on posts, in the Network list, and on the Network Map, so you can spot them at a glance. Want to help someone else earn theirs? Get Grounded with them in person, once you're Trusted yourself, your vouch counts too.

05 Messages & Circles

Direct messages, group chats, and Circles, focused sub-threads inside a group chat for when a conversation needs to branch off without becoming a whole new chat.

Starting a conversation

The Messages screen works like WhatsApp. The chips across the top show All your chats, just the Unread ones, the ones you've Pinned, or Groups. Hold a chat (right-click on a computer) to pin it to the top, delete it, or select several. Inside a chat, hold a message (or right-click it) for its options: react, reply, copy, forward, edit, delete, select, report or block. The ⋮ button at the top of a chat has the person's profile, a group's members and Circles, pinning, and selecting messages; on the Messages screen it has your Lists, Mark all read and Select chats.

Tap the pencil icon on the Messages screen. Pick one person for a direct message, or several for a group chat (name it, or let HX generate a name from who's in it).

Message requests. If you don't share a hive with someone (the main hive everyone is in doesn't count) and aren't connected, your first message to them arrives as a request, and you can't send another until they accept. Requests sent to you wait under Requests on the Messages screen: open one to read it, then Accept, Decline (they aren't told) or Block. A group chat you start can include people you're connected to or share a hive with; anyone else, send them a message first.

A row of green-ringed avatars above your conversation list shows contacts who are online right now, tap one to jump straight into that chat.

Distro Lists

Tap the people icon next to the pencil to save a reusable list of people you message often, no need to pick them one by one every time. Each list has a Send to All button, this delivers your message as a completely normal direct message in each person's own conversation with you, not a shared group chat everyone can see.

Replying to a specific message

Right-click a message on desktop, or press and hold it on mobile, then choose Reply. Your reply quotes exactly what you're responding to, so context never gets lost in a busy group.

Circles

Inside any group chat, tap Circles to branch a subset of the group into its own focused thread, useful when three of the twelve people in an event group chat need to sort out logistics without flooding everyone else's screen. Circles are an organisational tool, not a privacy boundary: anyone in the parent group chat can open any Circle.

Group admins

Every group chat has a creator, and any group member can be promoted to Admin by the creator (via the Members button at the top of the chat). Admins can add and remove members alongside the creator. Anyone can leave a group themselves at any time.

Polls

To pass a message on, hold it (right-click on a computer) and choose Forward, then pick any of your chats or anyone you're connected with (search by name; you can pick several) and tap Forward. Someone you haven't chatted with yet gets a new chat. It arrives from you, marked Forwarded. Photos, files, videos and voice notes go too, and everyone in the chat you forward to can open them. Polls stay in the chat they were made in. Deleting a message doesn't remove copies someone has already forwarded, so only forward what the person who wrote it would be happy to share.

Anyone in a group chat can post a live poll: tap the poll icon next to the message box, add a question and a few options, and send it. You can let people choose more than one answer, and set it to close automatically at a date and time you pick. Everyone in the chat taps an option to vote (tap it again to take your vote back; you can change your mind any time before the poll closes), and the results update for the whole group in real time as a simple bar showing each option's share of the vote, votes themselves stay anonymous, nobody can see who picked what. A poll can be closed, to lock in the final result, by whoever posted it or by the group's creator/an Admin. In an event's own chat, this is handy for the host or a confirmed co-host to run a live "vote now" moment or quick audience Q&A during a conference or workshop.

Pinning a conversation

Right-click, or press and hold, any conversation in your list and choose Pin. On a wider screen, pinned chats get their own slim panel down the side of the app, so you can keep an eye on them (and reply) without leaving whatever you're doing elsewhere in HX. Unpin the same way.

Everything else in a chat

• Photos, files, voice notes, and video messages (no time limit on either), via the attachment/mic/camera icons by the composer. Files and photos are private to the people in that chat: tap Open to view a file, or Download to save it with its original name.
• Voice notes and video messages are kept for 30 days, then removed automatically and replaced with a note saying so. Save any you want to keep before then.
• See when someone's typing: a typing indicator shows while the other person is writing.
• Read ticks: a tick shows each message you've sent, and it turns blue once everyone in the chat has read it.
• Links you paste show a preview card with the page's title and image.
• GIFs, via the GIF button.
• Emoji reactions on any individual message, press and hold (or hover on desktop) to pick one.
• Edit or delete a message you've sent via the same press-and-hold/right-click menu used to reply.
• Video links (YouTube/Facebook/TikTok/LinkedIn) play in place here too, exactly like the Feed.
• Send a post, business, event, or marketplace listing straight into a chat as a tappable card, using the share option on that item.

06 Businesses

Your hive's own local business directory, browsable as a list or as a live map.

Finding a business

Search by name, category, or town, or narrow by category pill (Speakers, Consultants, Retail, Technology, and more; platform administrators manage the list, see Platform Settings). The Accessible filter shows only listings with at least one accessibility feature confirmed. Toggle to Map View for a live, pin-based map instead of a card grid.

A business's own page

Message the owner directly from here, or, if you run the business, everything on this page is yours to edit: contact details, socials, services, testimonials, photos, and an accessibility checklist that other members can confirm or dispute.

Anyone in the hive can leave a review, a 0-10 "would you recommend this business" score plus an optional comment, visible to everyone straight away. Resonate with any review to reply publicly underneath it, the same open conversation as a post's Resonance Thread, and each reply earns you Sparks too.

Every claimed accessibility item also has its own Resonate thread, so you can ask a question or add detail about wheelchair access, a hearing loop, a quiet room, or any other item, right underneath it. Replying earns Sparks too. A business's claimed items and confirm/flag counts also show on its public page (hive.elevatedexperience.vip/businesses), no login needed to check before you visit, only confirming, flagging, or Resonating requires joining the hive.

Listing your own business

Tap Create at the top of Businesses. New listings go through your hive admin's approval before appearing publicly, keeping the directory genuine. Running it with others? Tap Invite Co-Admin on your business's page to let other members help manage it. To hand the business to someone else, tap Transfer ownership under Co-Admins: choose anyone in the business's hive (co-admins are listed first, or search by name), and leave Stay on as a co-admin after the handover ticked if you want to keep helping. They get Accept and Decline in Notifications, and nothing changes until they accept (you can cancel while it's waiting). Once they accept, they own the business and manage its co-admins, who all stay. Listings you created only under that business move to them, so future sales pay them; past orders and payments stay with you, and listings also under another of your businesses stay yours. Facebook or Instagram accounts you'd shared with the business for Social Publisher stop being shared. Once approved, you can post to the feed as your business (see Posting, above), anything it posts shows in a Recent Posts section right on the business's own page, the same way your own posts show on your profile.

Selling a service like coaching or consulting through your business? Edit the product and look for Offer a monthly payment plan to let buyers pay in instalments over 3, 6, 9, or 12 months via PayPal instead of one lump sum, with an optional discount for anyone who pays a term upfront. See Marketplace, below, for the full details, it works the same way everywhere you sell something.

Who sees your business. In a public hive, anyone signed in. In a private hive, only its members, plus the members of any other hive you list it in. Its products follow your business, and anyone who bought one keeps it.

Turn on List in the public business directory to also appear on the public business directory (see Public Pages), visible to anyone, even people not yet in HX, and findable on Google, Bing and AI assistants (see Getting found). If you've made your business page public, its web address shows right under its name, tap Customise URL to swap the default address for a short, memorable one (e.g. /businesses/acme-consulting instead of a long ID). Anyone who already has your old link keeps working, this just adds a nicer one. A QR code and share link for your business's own page sit right there too, for print materials or a quick scan at an event.

Products & services

A business's products and services are Marketplace listings listed under it: one item that shows both in the Marketplace and on the business's page, with one price, one stock count and one set of photos. Press Add under Products & Services on your business's page and the listing editor opens with your business already ticked; it goes in your business's hive. Any listing of yours can also go under one or more of your businesses: edit it and choose them under List it under my businesses?. Tap an item to open it; as its seller you can edit it from there, or delete it (it goes to your recycle bin). Discount codes and monthly payment plans are set on the listing itself, so they work wherever it's bought.

A hive admin can invite your business to also appear inside a second hive they run, without you having to create and maintain a separate duplicate listing there, your one business page just shows up in both.

07 Events

In-person, virtual, and hybrid events: workshops, masterclasses, conferences, and networking.

An event's page

An event opens as its own page. On a phone it fills the screen and the whole page scrolls: the picture and details move up as you read, the tabs stick to the top once you reach them, and a bar at the bottom always shows what to do next (Register free, Get tickets with the price, or You're going once you are) with a Share button beside it. On a computer it opens in two columns: everything to read on the left, and a panel on the right that stays in view with the date, place, price, the main button, Add to calendar, Share and Ask the host. Tabs only appear when there's something in them: Speakers, Sponsors and Agenda once the host adds some, and Attendees, Chat, Recordings and Files once you're registered.

Managing an event. Hosts, co-hosts and hive admins see the event page just as everyone else does, with a Manage button at the top (and Manage event in the side panel, or in the bar at the bottom on a phone). Manage opens a full-screen area of its own with every host tool in one place: an Overview with how many are registered and checked in, how long to go and a checklist of what's still missing (a picture, a description, speakers); Edit; Attendees (add, remove, export and print the register); Check-in (scan tickets at the door); Agenda; Speakers and co-hosts; Sponsors; Forms; Recordings and files; Tickets and codes (price, places and discount codes); Share and embed (share buttons, the QR code, page stats and the embed code); and Settings (publish or unpublish, where it shows, duplicate, cancel and delete). On a computer the sections are listed down the left; on a phone they're tabs along the top. The back arrow, or Escape, returns to the event page.

Creating an event. Press Create at the top of Events. A new event is saved as a Draft: it opens straight away so you can check it, and it's listed in Events for you (marked Draft) but hidden from everyone else until you press Publish. If you ticked Share to feed, the Café post goes out when you publish, not before.

Editing an event. Edit opens the editor full screen, in sections: Basics (title, picture, type, format, description and accessibility), When, Where, Tickets, People (speakers and sponsors) and Visibility. On a computer the sections are listed down the left, and on a wide screen a preview on the right shows how the top of the event’s page will look as you type; on a phone the sections are tabs along the top, with Preview at the bottom. Once an event is published, your changes are kept as a draft as you go, and nobody else sees them until you press Publish changes. That lists what’s changing and, if the date, time, place or join link has moved, offers to email everyone registered the new details and their tickets. You can close the editor at any time: the draft is kept, the event page reminds you it’s waiting, and your co-hosts and hive admins can pick it up. Discard changes puts everything back as it is on the live event. Speakers and payment plans are the exception: they save straight away. If two of you edit at the same moment, the editor stops saving and asks whose version to keep. There's no Save button to press. Delete Event, at the bottom of the editor and in Manage, asks first, then moves the event to your recycle bin with its registrations, forms and their answers, sessions, files and chat; see Recycle bin in Account Settings, Privacy and data.

Register (free events) or buy a ticket (paid ones), add it to your calendar (a downloadable .ics file), or share the public event page, viewable without an account, to whoever you're inviting who isn't in HX yet, its own QR code makes that easy from a printed flyer too. Got a discount code from the host? Enter it when getting your ticket, the price adjusts automatically, and a 100% code registers you free with no payment step at all.

Events that run over several sessions (a weekly series, say) list every session with its date, time and, for ticket holders, its own Join button. Add all to calendar lets you pick Outlook, Outlook.com, Google Calendar or Apple Calendar: it adds a calendar with every session in it, which stays up to date if a time changes, and includes the join links while you hold a ticket. Keep that calendar link to yourself, as it carries your join links. You can also download a calendar file, or add one session at a time with the calendar button beside it. If you open a calendar file of several sessions in Outlook, it only adds the first, so in Outlook use Add calendar, then Upload from file.

Browse events three ways using the icons next to the Events title: a List of cards, a Map plotting every in-person or hybrid event with a location, or a Calendar laid out by month so you can see what's coming up at a glance. Virtual events show their meeting link right on the page once you're registered; a Hybrid event shows both a physical address and a separate online link, so remote and in-person attendees each see what applies to them.

Google Drive and OneDrive. Instead of uploading, a host or confirmed speaker can link a file or a whole folder from their own Google Drive or OneDrive: in Manage, Recordings and files, choose Google Drive or OneDrive and paste the link. Share it in your drive as Anyone with the link first. A Google Drive folder shows its files right on the Files tab; tapping one opens it in Google's viewer in a new tab, and Open shows the whole folder full screen. A Google Doc, Sheet, Slides or Drive file opens in a viewer inside HX. OneDrive links open in OneDrive; to show a OneDrive file or folder inside HX, use OneDrive's Embed option and paste that link (or the code it gives you) instead. The same works for course lessons, Marketplace content and links you post: a Drive or OneDrive link in a post or a chat shows as the file or folder.

Every event has its own tabs for Speakers, Sponsors, Agenda (multi-room conferences, see below), and Attendees (hidden if the host has set capacity to show no count), plus a dedicated event chat, a group chat scoped to that one event, open to whoever is genuinely attending, speaking at, or hosting it, a Files tab for handouts and slides the host or a confirmed speaker has shared, and once the event has passed, a Recordings tab for any session recordings the host uploaded.

Multi-room conferences: the Agenda tab

For anything bigger than a single talk, from a half-day workshop with break-out rooms to a full multi-day conference, build a schedule in the event's Manage area, under Agenda. A host or co-host adds Rooms first, each a reusable space for the whole event with its own capacity and, if it needs one, its own accessibility checklist, then Sessions inside them: a title, a room, a start and end time, and any confirmed speakers, marked as Speaker, Moderator, or Panelist for panel-style sessions. A session left without its own capacity simply inherits its room's.

Everyone who already holds a ticket can then pick which sessions they're attending, first come first served up to whatever capacity is set, no separate payment, just a tap on Join. Picking two sessions that overlap in time is allowed, HX just warns you first in case it's not what you meant, since ducking between rooms during a conference is completely normal. Switch between three views of the same schedule: Day groups sessions by date, Room lets you look into one room and see everything scheduled there across the whole event, and My Schedule shows only what you've personally joined, with a one-tap Export .ics to drop the whole thing straight into your own calendar app. Whichever session is running right now is marked LIVE on the schedule.

Each session gets its own Circle automatically, inside the event's group chat, so a room's discussion doesn't get lost in the noise of the main event chat, see Messages & Circles. On the day, check people into a specific room the same way as the main event: scan their ticket from that session's own Scan button. The host, a co-host, or that session's own confirmed speaker can all do it, so no one has to staff every door personally.

Hosting your own event

Create an event from the Events tab: set the format (Virtual, In-Person, or Hybrid), date, time zone, capacity, and price. Setting capacity to 0 hides the attendee count from everyone but you, useful if you'd rather not advertise how many tickets are left. Invite co-hosts to share management duties, they get the same edit/cancel/attendee-management rights you have, and invite speakers, who need to accept before they're listed. Add an optional accessibility checklist too, so attendees know what to expect before they book, individual rooms can carry their own once you've built out an Agenda. On the day, open Manage and choose Check-in to scan attendees' QR codes at the door.

For a paid event, open Manage, then Tickets and codes, and tap Discount codes to generate as many codes as you like, each with its own % off and expiry, e.g. a 100% code to let members in free. Share to Feed posts a ready-made announcement card to your hive the moment you publish. Need to call it off? Cancel event, under Manage then Settings, notifies everyone already registered.

Need the guest list? As host or co-host you can export the attendee list, with each person's name, email, phone and address, to plan the day. Use it only for running that event, and keep it safe. Each download is recorded, with who made it and when.

Registration on your own website: open the event, choose Manage then Share and embed, and use Embed registration on your website to copy a short piece of code for your site. Visitors can sign in or create an account and register without leaving your page. Once registered, they get a See who's going button that opens HX in a new tab, and their ticket email has the same button, so people who register on your site find their way into the event's community.If someone pastes the event's normal share link into their site instead, it shows the same registration form.

Member and non-member prices

In a hive that's only for an organisation's members (see Membership check below), the Tickets section of the editor asks Who can get tickets. Only members keeps it for the organisation's members: if the event is publicly discoverable, everyone else sees it with a Become a member button (your hive's join link) and Already a member? Check. Members and non-members adds a Non-member price, so anyone can buy a ticket: members pay the member price, everyone else the non-member price (0 makes it free for everyone). Anyone hosting an event in the hive can choose this.

Buyers don't pick a price. Members of the hive get the member price straight away; anyone else can tap Check your membership on the event to get it, without joining the hive. Members-only events stay in their own hive: to show one in other hives too, give it a non-member price. Monthly payment plans are for the member price. In Manage, Tickets shows both prices and, for a members-only event, how often Become a member was clicked in the last 90 days; the attendee list marks who paid the non-member price. People with a ticket who aren't in the hive still see the event, its chat and its updates, even if their own membership lapses.

Monthly payment plans on tickets

Editing a paid event, look for Offer a monthly payment plan to let attendees spread the ticket cost over several months via PayPal instead of paying in full. Unlike the multi-term menu on Marketplace listings, products, and courses, an event carries just one plan: pick how many months (1–12) and the amount per month, and that's what attendees see as an alternative to the full price at checkout, on both the in-app ticket screen and the public event page. HX takes its usual fees (platform fee, hive commission and payment processing) out of every monthly charge automatically, same as any other sale. A co-host or hive admin can set this up too, not just the host, payouts always go to the actual host regardless of who configured it. Manage or cancel a subscriber's plan any time from My Payment Plans in the account menu. Two things worth knowing: deleting an event is blocked while it still has an active subscriber (cancel their plan first, from the same screen), since deleting doesn't stop PayPal from continuing to bill them; and cancelling an event doesn't automatically stop billing either, you'll still need to cancel each subscriber's plan separately.

Reminder emails

Everyone still registered gets an automatic email about 24 hours before an event starts, with the date, time, location, and their ticket QR code again, so there's nothing to hunt for on the day. This happens on its own, there's nothing to turn on.

Removing someone from an event

In Manage, under Attendees, a host can remove someone. Their ticket stops working straight away (the door scanner and the ticket link both say it isn't valid, and the QR code in their ticket email now shows "Ticket no longer valid"; the same happens when someone cancels their own registration), it leaves their My Tickets, they lose any places in the event's sessions, and they leave the event chat unless they're also a host, co-host or speaker. The same happens if someone cancels their own registration.

Forms: votes, nominations, feedback and more

Any event, free or paid, can have as many forms as you need, each with its own opening and closing times: a Vote (awards and polls, with every category in one form), Nominations, Feedback, Registration with a few questions, or a Selection form such as a call for speakers. Open the event, choose Manage, then Forms and New form, and start from a template. Anyone who can host the event can add forms.

Who can answer. In a form's Settings, choose anyone with the link (new people sign up as they answer and join the hive), the hive's members only, or ticket holders only, which suits feedback after a paid event. On a paid event, new forms start as ticket holders only, and answering a form never gives anyone a ticket: on a free event, answering also registers you for it.

Answering more than once. Any form, whatever its type, can let each person fill it in more than once: tick Let people nominate more than once (or vote, or fill this in, depending on the form) under Who can answer. Each time is a separate answer: on a nomination form, a separate nomination, so people can put forward several different people; on a vote form, another vote. Put a number in Most each person can send to set a limit, or leave it blank for no limit. Nobody can nominate the same person twice in a category: they're asked to change their first nomination instead. After sending, people see a list of what they've sent, with Change and Delete for each one and Nominate someone else (or Vote again, or Fill it in again) until they reach the limit. Reminders to fill the form in stop after their first answer. It's off unless you tick it.

Building it. The form opens in its manager on the Build tab, showing it exactly as people will see it. Add questions from the list on the left (on a phone, Add a question), click one to change its wording and settings, drag it or use Move up and Move down to reorder, and duplicate or delete it from its toolbar. Undo (or Ctrl+Z) takes back the last change. Everything saves as you go. Question types include short and long answers, one or several options, dropdowns, yes or no, star and 0 to 10 ratings, numbers, dates, emails, phone numbers and headings. A vote category is a Vote for a person, Vote for a business or Vote from a list question: voters can search the hive's businesses (and, once signed in, its members), and you choose whether they can add a new name. Names voters add show to other voters once a confirmed vote picks them, marked "added by voters". For a list of finalists, add them on the Candidates tab. Preview on phone shows the form's link as someone new sees it on a phone (the event's picture, the questions and the sign-up), even before it's published; you can try the questions, but nothing in the preview is sent, and Open the link in a new tab shows the full page, and Publish checks for anything missing first and says what to fix.

Getting it filled in. Open forms show as a bold card at the top of the event's Details, with a button to fill them in, for everyone. Calls for speakers, applications and registration forms are asked of everyone who registers: the form opens as soon as they register (from the event page or the Events list, free or paid). For other forms (or if you switch that off in the form's Settings, under Getting it filled in) people are told straight away, with a button to fill it in now or later. Until they have, the event page shows it as Still to do (on the card, in the side panel on a computer, and in the bar at the bottom on a phone), their event shows Form to fill in in the Events list, and it's in their ticket email and the reminder the day before. People who still haven't answered are reminded by email and in the app a day after registering and three days before the form closes (you can switch this off in Settings and change the wording on the Emails tab). On the event's Attendees tab, hosts see who has filled each form in and can press Remind them to email and notify everyone who hasn't (once a day). Feedback forms are left out of all this until the event is over. Registering through the event's embed on another website offers the form there too.

Sharing it. The Share tab has the form's own link (hive.elevatedexperience.vip/f/its-name), buttons for Facebook, LinkedIn, WhatsApp, X and email, a picture of the preview card those sites show (the event's photo, the form's title and what to do), a QR code to download for posters, and embed code for a partner's website. The form's Web address is on the same tab. While the form is a draft that nobody has answered, it follows the form's title. Once the form is published (or you've chosen an address yourself) it only changes when you change it: edit it and press Save address (or Enter); it confirms right there, and Cancel puts it back. If the address and title differ, Use the title sets the address from the title in one go. Links shared with an old address keep working: they bring people to the new one.

Answering. People see the questions first. Members just tick the consent box and submit. Anyone else signs up in the same step, with exactly the same details as registering for an event (name, email, password, date of birth and country), or with Apple or Google. Their answers are saved straight away and count once they tap the link in their confirmation email, which also joins them to your hive and the home hive and registers them for the event. Answers are kept in their browser until sent, so a dropped signal loses nothing. Votes are one per person per category and can be changed until the form closes; for other forms you choose whether answers can be changed. People can delete their own answers at any time from My forms (on a form that can be answered more than once, one at a time from the form itself, or all of them from My forms).

Consent. Every form ends with a consent box you complete in Settings ("I agree to [you] using my answers to count votes and announce the winners", for example), plus an optional "Keep me posted about future events" tick you can switch off. What was ticked, the exact wording and the time are kept with each answer and included in the download, as is each nominator's answer about showing their nomination on the event page. Totals only means you see who answered but never what they chose; the form tells people, and once anyone has answered it can't be switched off.

Following it. The Overview tab shows the counts (answers, counted, waiting for email confirmation, new to your hive), answers per day and a summary for every question, refreshing while the form is open. Responses lists everyone, with search and filters; open a row to read their answers. Rows are flagged when several answers came from one network or from a throwaway email address; Set aside stops one counting (with a reason that's kept), Set aside flagged does all the flagged ones at once, and Restore undoes it. Delete is for when someone asks for their answers to be removed. Download Excel gives a Summary sheet and a Responses sheet (and Candidates or Nominees); only a form's hosts and platform admins can download, and every download is logged.

Nominations. People nominating only have to say who, even as a description like "the head chef at The Old Mill"; their reason and the nominee's name, email, organisation, phone and website are optional. On the Nominees tab, open a nominee to see each nomination with everything the nominator wrote, including their answers to the form's other questions. Each nominee shows as No email yet (only meaning there's no address to send an invitation to), Ready to invite, Invited, Accepted or Declined. Add email or details opens their details already filled in from what the nominator gave (the name they typed, and their answer to a question like "Where do they work?" as the organisation); check them and Save. Add or correct their details, set the Name shown publicly, and Merge duplicates: every nominator's reasons are kept together. Send invitation appears once there's an email address and shows you the exact email first; it comes from "[your name] via HX" and replies come to you. It can only be sent once; you can see when it was opened (a hint only, as some email apps block or preload images). Copy invitation link works with or without an email, for sharing by message or in person, and acceptance is still tracked. Nominees are never listed publicly unless you publish results or show nominations on the event page (below), and declining removes their details straight away.

Showing nominations on the event page. For awards and shout-outs, you can show the nominations themselves (who, and why) on the event's page. Switch on Show chosen nominations on the event page in the form's Settings (or on its Event page tab). From then on everyone nominating is asked, before they send it, whether theirs can be shown: with my name, without my name, or no. Nothing shows until you pick it: press Show on event page under a nomination on the Nominees tab (it says first how it will appear), or on the Event page tab press Show on one, or tick several (or Select all) and press Show on event page; Take off removes them. The event page then lists them, newest first, for anyone who opens it, signed in or not: the nominee's Name shown publicly (if you haven't set one, showing the nomination uses the full name given or the name as typed, which you see before you press; a member's or business's own name is used if they were picked from the list), what the nominator wrote, and "Nominated by [name]" or "Nominated anonymously". Contact details and organisations never show. A nomination can't be shown if the person said no, answered before you switched it on, hasn't confirmed their email or was set aside, and each one says why. You don't need the nominee's email to show a nomination. It comes off by itself if the nominator changes their mind or what they wrote (pick it again to put the new words back), deletes their answers, or the nominee declines. Read every word before you show it, and check with the person (or their employer) first: it's their name on a public page. If anyone asks for theirs to come down, press Take off. Search engines aren't given these in the page copy we send them, though Google and Bing can still read pages the way a browser does. Not available on totals only or selection forms.

Knowing when someone answers. Each time an answer counts (straight away for a member, or once someone new confirms their email), the event's host, its co-hosts, whoever made the form and its judges get a notification, for example Ankoor Dasguupta answered "Call for speakers". Tapping it opens the form on Responses (or Entries for judges). On a busy form you won't get one for every answer: while it's unread, the same notification keeps count ("and 4 others answered"). Changing answers doesn't send another.

Judges. On the Judges tab, add people you share a hive with. They join the event's hive, are told in a notification, and see a Judge button on the event's Forms tab and under My forms, where they score each entry from 1 to 10 and shortlist it. They can't see contact details, publish results or download answers unless you tick those for them.

Results. Results are private unless you choose otherwise in Settings: reveal them when you choose (for example on stage), at a set date and time, or as soon as the form closes; and show winners only, winners and finalists, or full totals (everyone with at least one vote or nomination, with their count). Results appear on the form's own page, as names and counts; to show the nominations themselves, see Showing nominations on the event page above. The Results tab shows each category's votes and the judges' scores side by side; the most votes win and the top three are finalists unless you pick the places yourself. It also shows exactly what the public will see before you press Publish results now. Everyone whose answer counted is told in the app, and those who ticked "keep me posted" get an email.

Selection forms never show results. Mark each entry New, Shortlisted, Invited to chat, Selected or Not selected on the Responses tab, message people individually, and send the "not selected" message yourself, one person at a time, from a kind template you can change.

Emails. The Emails tab shows every message the form sends, with a live preview, and lets you change the wording: the invitation to nominees, the reminder to fill it in, the "results are out" email, and the "not selected" message. Words in braces, like {name}, are filled in for each person. The parts people rely on, such as the personal link and the decline option in an invitation, are always included.

Keeping answers. Answers are deleted six months after a form closes, keeping only the totals, unless you Archive the form in Settings. Archiving only decides how long the answers are kept: an archived form stays open on its link and the event page as normal until it closes, and is hidden from both after that. Nominees who were never invited and have no contact details are removed at six months either way.

08 School

Courses built and taught by members of your hive, or brought in from elsewhere and made available to it. Reached via the School hexagon on your Village Hub, or the School tab in the bottom bar.

Finding a course

School has four tabs: Browse (every course in the hive, with a search box and categories, and Continue learning at the top for anything you've started), My learning (the courses you're taking, with your progress), Teach (the courses you've made) and, for hive admins, Reports. On a phone, courses show as compact rows so you can see several at once.

Taking a course

A course opens as its own page: its picture and title, then About (what's included and who teaches it), Curriculum (every module and lesson, with what's done, open, or released later) and Reviews. On a computer the price and Enrol sit in a panel on the right; on a phone they're in a bar at the bottom. Enrol free, or buy it (PayPal, with a monthly payment plan or a discount code if the instructor offers one). Lessons marked Free preview can be opened before you enrol; a preview video stops after the time the instructor set.

Lessons open one at a time, with the course outline beside them on a computer (tap Lessons on a phone). Each lesson is done when you've watched the video to the end, read the text to the bottom, opened or downloaded the file, passed the quiz or sent your work for an assignment; then Complete and continue takes you to the next one. If you don't pass a quiz, Try again. Your place is saved, so Continue brings you back to it. Finish every lesson for a certificate, and leave a review (the instructor approves reviews before they show).

Certificates. When you finish every lesson you're awarded the course's certificate, with your name, the date and its own number. Open it from the course, or from My certificates at the top of My learning, to Download PDF, copy the link anyone can use to check it's genuine, or tick Show on my profile to add it to the Certificates on your profile (it's off until you choose). The QR code on a certificate opens the same check page, which needs no account.

Designing your course's certificate. In the course editor, open Certificate and choose the standard certificate or one of your own designs, or tap Design a new certificate. Pick one of five layouts (Classic, Modern, Elegant, Bold or Minimal), then change the wording (use {student}, {course}, {date} and {instructor} to fill in each student's details), the colours and fonts, add your logo and a partner's logo, a background picture, up to two signatures (a picture of your signature, or your name in handwriting), and a seal and QR code. Add text and Add a picture put your own extras on the page: drag them where you want them, or select one and use the arrow keys. Every design you make is kept under Certificate designs in Teach, to reuse on other courses. A student's certificate keeps the design it was awarded with, so changing a design later doesn't change certificates already given.

Some courses are released one module at a time: each module opens at midnight (UTC) a set number of days after you finish the module before it. The curriculum shows the date each one opens.

Teaching a course

Press Create, then A course. A new course is a draft until you publish it, so it's under Teach (School shows you that tab when you close the editor), not yet in Browse. Videos: a YouTube video in a lesson plays in HX's own player, with YouTube's title, logo and links covered, so learners can't jump out to watch it on YouTube (and past a free preview's limit). Only enrolled students get a paid lesson's video; visitors get free previews only. YouTube can never be fully private (anyone with the link can watch it there), so for paid content upload the video to the lesson instead: uploaded videos stay private and can't be downloaded from the player. The editor saves as you go (it says All changes saved at the top), so there's no Save button. Down the left are the course's Basics (title, summary, description, picture, category, level), Price (with a monthly payment plan and discount codes for paid courses), Releasing lessons (all at once, or one module at a time with the days between them) and Where it shows (other hives, businesses and the Market, and the public courses page), then the curriculum: add modules, then lessons of each type (video from YouTube or uploaded, audio, slides, PDF, text, a downloadable file, an assignment or a quiz). Audio lessons take a recording you upload (MP3, M4A or WAV, up to 300 MB; kept private like an uploaded video) or a link to an audio file; students play it in the lesson, choose a speed from 0.75× to 2×, carry on where they left off, and finish it by listening to the end. Like video, an audio lesson can be a free preview, with a time limit if you like. For slides, a document or a download you can paste a Google Drive or OneDrive link instead of uploading (a download can be a whole folder); only enrolled students are given the link, and anyone they pass it on to can open it, so keep paid material in a folder shared only as you intend. For a quiz, write the questions and answers, tap the circle beside the right answer and set a pass mark. If a question has more than one right answer, tick More than one right answer and tap the box beside each one: students see Choose all that apply with tick boxes, and the question only counts as right when they tick every right answer and none of the others. Use the arrows to reorder modules and lessons, and choose a lesson's module to move it. On a wide screen a preview of the course card sits on the right. Preview shows the course as a student would see it, without saving anything; a draft stays out of School until you press Publish.

Published or draft, in every hive. A course is published or draft as a whole, not hive by hive. A draft is seen only by you (and the hive's admins), in every hive, even ones you've offered it in. Press Publish and it goes live at once in its home hive and every other hive it's offered in; Unpublish takes it out of all of them (people already enrolled keep their access). To offer a course in another hive you belong to, tick that hive under Where it shows, or switch to that hive, open Teach and press Offer in this hive; Remove from this hive takes it out of just that one. In Teach, a course from another hive says not offered in this hive until you offer it there.

Who sees a course or series. In a public hive, anyone signed in. In a private hive, only its members, plus the members of any other hive it's offered in, who find it and buy it there. Ticking List it on the public courses page makes it visible to anyone. People already enrolled always keep it, even after leaving the hive.

Open one of your courses (from Teach, or anywhere) and press Manage for everything else in one place: an Overview with how many are enrolled and finished, the average progress and rating, and a list of anything the course still needs (a quiz with no right answer marked, a lesson with no video or file, an assignment with no instructions, a module with no lessons) with a Fix button that opens the editor at that spot; Students with each one's progress and a message button; Reviews to approve; Price and codes; Share (links, a QR code and page stats for public courses, and posting it to the feed); and Settings (publish or move back to draft, preview, duplicate and delete). Hive admins can also assign a course to members as required and follow their progress in Reports.

Co-authors. A course or series can be run by more than one person. Its creator opens Manage, Co-authors (for a series, the Co-authors section on the series page) and presses Invite a co-author to pick anyone they share a hive with. If that person isn't in the course's hive, the invitation adds them to it and tells them so. They accept or decline from their notifications. Co-authors manage everything the creator does, including the content, details, price, payment plans, discount codes, the certificate (from the creator's designs), students and reviews, and they're named on the course. Payments still go to the creator, and only the creator can delete it or change who co-authors it. A co-author can leave at any time. Hive admins see members' courses and series as members do; content is removed through the admin console.

When a creator leaves. If a course's creator deletes their account, everyone enrolled keeps the course: it shows No longer offered and is no longer for sale, but every lesson still opens. The same goes for digital items bought in the Marketplace. A creator can't delete their account while they have upcoming paid events with ticket holders or payment plans in progress.

Refunds. To ask for a refund, open Order history from your account menu, find the order in My Orders and choose Request a refund, with the PayPal email it should go to. The seller approves or declines it in the Refunds tab. Once they approve, your access ends straight away, and the seller, the hive's administrator and the platform each send their share back to your PayPal within 7 days and mark it sent; you can follow each part in Refunds. Reminders go out on day 3 and day 7, and platform admins are told if anything is overdue. If the seller declines, or a payment doesn't arrive, you can open a dispute with PayPal. Monthly payment plan instalments aren't refunded this way.

Selling and running a hive. The first time you publish a course or series, list something in the Marketplace or publish a paid event, you're asked to accept the Creator Agreement. Each hive you run has its own Hive Administrator Agreement: you accept it when you create the hive, or, for a hive you already own, the first time you open its hive management.

Buying a course or digital content. At checkout, including on a monthly payment plan, tick the box to say you want access straight away. Once you have access you lose the 14-day right to cancel; your other rights aren't affected.

Course Series

A Series bundles several of your own courses together under one price, a "buy in bulk" option alongside buying each course separately at full price. Find Series via the Courses / Series toggle at the top of Browse in School.

Enrolment numbers are for the course's creator: they see how many people have enrolled on the course page, in Teach and in Manage. Everyone else sees the course without a count.

Buying a series: one purchase enrols you in every course it contains, at the series price rather than each course's individual price added up. The courses have a fixed running order, shown on the series page before you buy, so you know what you're committing to upfront. You must fully complete a course before the next one in the series unlocks, even though you've already paid for all of them, the series page shows exactly which course you're waiting on. If you'd bought one of those courses on its own beforehand, that earlier purchase is never affected, it stays fully unlocked regardless of the series.

Creating a series: press Create in School, then A series. Give it a title, description, thumbnail and a bundle price, then add courses, only ones you've created yourself can be added. Set the running order with the up/down arrows or by dragging, and set the series price below what the courses would cost bought individually so the bundle is worth it. Publish it once you're happy, exactly like a single course. From the series' Enrollments button you can see everyone who's bought it and how far each of them has progressed through it, course by course.

Where a series shows, and sharing it. Under Where it shows in the series editor, tick List it on the public courses page so anyone with its link can see it, and use Choose hives to offer it in any of your other hives too, just as for a course. Every series has share buttons: with the public listing on, Facebook, LinkedIn, X and Copy link share its public page (people who aren't on HX yet see the series and its courses, and Get the series signs them up and opens it); without it, Copy link gives a link that opens it for members of the hive.

09 Marketplace

Digital and physical products and services, sold by hive members to each other. Buyers pay through PayPal; the platform collects the payment for the seller and passes their share straight on.

Selling something. Press Create at the top of the Marketplace to add a listing. The first time you sell anything, you're asked to accept the Creator Agreement. Three fees come off each sale: the platform fee, the commission of the hive you created it in (wherever it's bought), and a payment processing fee that covers PayPal's standard transaction fee (2.9% of what the buyer pays plus a small fixed fee in the sale's currency, such as £0.30). The price box shows all three, and what you'll receive, as you set the price; a price too low to cover them can't be bought. Buyers pay the listed price and nothing more. Buyers aren't added to your hive by buying.

Getting paid. Your share of each sale is sent to your PayPal account, so add your PayPal email before you sell anything paid. Until you do, people can see your paid listings, events and courses but can't buy them. You don't have to find the setting: when you save or publish something paid without it, a short Get paid with PayPal guide opens (it can also make you a free PayPal account), your own listing shows a Set up PayPal button, and Home reminds you while anything is waiting. It asks for the email twice, because money sent to a mistyped address can't reach you. If a buyer finds a seller who hasn't set it up, they can press Let them know: the seller gets a notification that opens the guide, and the buyer is told as soon as they can buy. You can change your PayPal email any time in Account Settings, Payments and tax. Your share is normally sent within minutes of the sale, and the sale notification and email say it has been sent. Now and then it takes longer, for example while PayPal clears the buyer's payment, or when a sale is in a currency the platform first has to top up in PayPal. Then they say it is on its way: we keep trying automatically, so you don't need to do anything.

Your drafts. Listings your AI assistant drafts for you (see HXAI) wait at the top of the Marketplace under Your drafts, which only you can see, in whichever hive you're in. Open one to check it, press Edit to change anything (photos included), then press Put it live. The first time you sell anything, Hive asks you to accept the Creator Agreement (it's a different agreement from the Hive Administrator Agreement that hive owners accept).

Who sees a listing. In a public hive, anyone signed in can see and buy it. In a private hive, only its members can, plus the members of any other hive you also list it in, who see it and buy it there. Its share link follows the same rule. Anyone who has bought it keeps it, even after leaving the hive.

Tap any listing for the full description, price, and seller. A seller can give a listing Discount Codes (edit it, then Discount Codes) that buyers enter at checkout. Digital products unlock immediately on purchase (a seller can add videos, PDFs, other files or a Drive link to a Google Drive or OneDrive file or folder, which only buyers are given); physical ones go through the seller's own shipping process, using the delivery address saved in Account Settings, Profile and sign-in. List your own from the + button, set a price, category, and whether it needs shipping, and it's live once saved. Tap the star icon on any listing to save it for later, under your own Saved items.

Bought something? Leave it a star rating and a review, visible on the listing for everyone. Resonate with any review to reply publicly underneath it, same as a business review or a post, each reply earns you Sparks too.

Selling a service like coaching or consulting (via a Marketplace listing, including one listed under your business, or a course in School)? Edit it and look for Offer a monthly payment plan to let buyers pay in instalments over 3, 6, 9, or 12 months via PayPal, instead of one lump sum. You choose the monthly amount and which terms to offer, and can set a discount for anyone who'd rather pay a term upfront in one go. Buyers see both options at checkout, and manage or cancel an active plan any time from My Payment Plans in the account menu, cancelling stops future billing but keeps access until the period already paid for ends.

10 Notifications

The bell icon in the top bar, one place for everything that needs your attention.

Search (the magnifying glass in the top bar) looks in the hive you're in: its members, businesses, events, Marketplace and posts. To search another hive, switch to it first. Hive results are the exception: they cover the whole platform, so you can find other hives to visit or join.

Every notification shows a small preview, a snippet of the actual post, comment, event, or course it's about, so you know what it is before you tap it. Tapping one takes you straight to the real thing: the exact post and comment, the event, the course, the chat, even across a different hive to the one you're currently in.

11 HXAI: Hive in Your AI Assistant

Connect the AI assistant you already use (Claude, ChatGPT, Gemini, Grok or another) to Hive, and ask it to do things here for you, in your own words. It's free.

Connecting your assistant

1. In Hive, open Account Settings and tap HXAI: AI assistants.
2. Choose your assistant. Hive shows the steps for it and Hive's address, with a Copy button and a button that opens your assistant.
3. In your assistant, add Hive as a connector (some call it an app or an MCP server). In Claude, Hive is in the connector directory: choose Browse connectors and search for Hive eXperience. Elsewhere, add it with Hive's address.
4. Your assistant opens Hive. Sign in as usual (if you're not signed in, Hive tells you an AI assistant wants to connect), check what it's asking to do, and tap Allow. You're taken back to your assistant.

That's it: now just ask. A good first question is "What hives am I in?"

What you can ask it to do

Photos from your phone. ChatGPT can pass on photos you attach in the chat. Other assistants (Claude, Gemini, Grok and others) can't yet, so after drafting a listing or an event they give you an Add photos link. It opens one page in Hive with all your drafts, the one you just made first, so if you asked for several listings in one chat you can add photos to each in one go: tap Add photos beside each one and pick them from your phone or computer. Photos are made smaller, and their location and camera details are removed, as when you add them in Hive.

Prices for events, speakers, tickets, delivery and stock are added in Hive itself: open the draft and carry on there.

What it can't do

• Take payments of any kind. Tickets and purchases are always paid in Hive.
• Read your messages. It can send messages for you, but replies arrive in Hive, never to your assistant.
• See your password, or other members' email addresses and phone numbers.
• Delete anything except your own Market listings (which go to your recycle bin), or change your settings.
• Do anything in a hive whose admins have switched HXAI off.

You stay in charge

Everything it does is done as you, exactly as if you'd done it in Hive: posts and messages appear under your name, bookings are yours, and the usual rules and moderation apply. Assistants ask before they post or book; check what yours is about to do before you say yes. To keep things safe, at most 30 changes an hour can be made through an assistant. To stop it, open Account Settings, then HXAI: AI assistants, and tap Disconnect beside it under Connected assistants. It stops at once and has to ask again to come back.

To see what your assistants have done, open Account Settings, then HXAI: AI assistants, and look under What your assistants did: each action, whether it worked, which assistant and when, for the last 90 days. Hive keeps what was done, not what was said.

Your assistant's company (for example Anthropic, OpenAI, Google or xAI) receives what your requests return, under its own privacy policy and your account with it. Whether it uses your chats to train its AI is up to you, in your account with it: the HXAI page in Account Settings says where to turn that off for each main assistant. See the Privacy Policy for details.

Keeping your posts and profile out of other members' assistants

When another member asks their assistant what's in a Café, their assistant reads the posts they can see, yours included. If you'd rather it didn't, open Account Settings, then Privacy and data (or HXAI: AI assistants), and tick Keep my Café posts out of other members' AI assistants. Members still see your posts in Hive as usual, and your own assistant still sees them. Likewise, members who share a hive with you can ask their assistant about your profile (never your email address or phone number); tick Keep my profile out of other members' AI assistants and their assistant won't find you or read it, and is only told that you've chosen this if it asks for you by name. Hive admins can also switch HXAI off for a whole hive.

Tips

• Name the hive when you have more than one: "Post in Global HX Café".
• If your assistant says it can't do something Hive offers, start a new chat: some assistants remember an older list of what Hive can do. If that doesn't help, remove Hive in your assistant and connect it again.
• Make sure you're signed in to your assistant and to Hive with the accounts you mean to use.

12 Hive Administrators

For hive owners and admins: everything needed to run your own hive day to day. Reached via Manage Hive from the hive switcher (tap your hive's name, top-left), or the gear icon next to your hive there. Every capability here is scoped to the hive you're currently admin of, not the wider platform.

Setting your hive up for new members

Until you've done it, your hive's home shows Set up for new members (hide it with the cross; it stays in Manage Hive). Three quick choices: what kind of hive it is (Local Town, Professional Association, Women's or Men's Circle, Club, Speakers Network, Charity, Business Network, or something else), which sets the wording of your members' Settling In; the welcome new members see, with your photo and name; and a starter pack. The starter pack offers welcome events for new members, such as a newcomers' coffee and a short show-around, saved as unpublished drafts for you to date and publish (members see them first), and a few boards so the noticeboard isn't empty, each shared in the Café unless you untick Share these boards in the Café. Nothing is created until you press Create these, and you can change it all later from Manage Hive under New members. As each member finishes Settling In you get a notification; tap it and their chat opens with a welcome ready to edit and send. Members who had already done everything before Settling In arrived aren't announced. When someone with no shared connections asks to meet another member, you're asked to make the introduction.

What an admin can do, at a glance

Members

The Members tab of the Admin Panel lists everyone in the hive. Search by name, promote a member to Admin via the role dropdown on their row (any admin can promote another member, there's no limit on how many admins a hive has), or hive-block them outright, this removes them immediately and prevents rejoining until unblocked. Someone who's asked to join a hive that requires approval shows up as a pending join request, with Approve/Decline right there.

Businesses

The Businesses tab shows every listing in your hive, pending ones needing your Approve/Reject sit at the top. Already-approved listings can be blocked (hidden from the hive but kept for the owner to eventually fix and resubmit) or deleted outright, along with any products or services attached to them.

Reports & moderation

Any member can report another, via Report on their profile, describing what happened. Every report lands in the Reports tab here, and, for visibility, is also sent straight to you as a notification the moment it's filed. From there: Dismiss it, or Block in Hive to remove the reported member from the hive the report was made in, immediately. A blocked member loses access to that hive at once (its posts, events, Stories and members), it disappears from their hive list and from Discover, and neither Join nor its invite link or code will let them back in (they're told the admins have removed them); if it was their only hive, they're told they no longer have access and can only sign out. Unblock them from the Members tab. Outside of formal reports, you can also delete any individual post or comment directly from its own ··· menu, exactly as if it were your own.

Your agreement, commission and refunds

Each hive you own has its own Hive Administrator Agreement, accepted when you create the hive or the first time you open its hive management. You can set a hive commission on items created in your hive (5% unless you change it), paid straight to your PayPal with each sale, whichever hive it's bought in; items from other hives offered in yours pay their own hive. If a seller approves a refund of a sale that paid your commission, you're told how much commission to send back to the buyer's PayPal; send it within 7 days and mark it sent in Order history, Refunds.

Hive settings & branding

Rename your hive, change its logo, write or update its description (shown to members on their Village Hub), and set its brand colours, the whole app re-themes to match for everyone in it. If a colour you choose would be hard to read (white text on its buttons, or the colour as text on your background), a note under the colour pickers says so and suggests a darker shade. Set your hive's own commission percentage, charged on sales of items created in it (wherever they're bought), separate from HX's own platform fee. Toggle whether your hive is discoverable in the public hive directory (see Public Pages) or invite-only. HXAI: members can use AI assistants here is ticked unless you untick it: untick it to keep members' AI assistants out of your hive (they then can't read its Café, events or Market, or post, book or list there; see HXAI).

Membership check: a hive for an organisation's members

Make your hive only for members of an organisation, checked against its member directory. In hive management choose Membership check. Any of the hive's admins can set it up.

• Wix: for organisations whose members have a Wix Pricing Plan. Enter the organisation's name as members know it, the Wix account ID and an API key from the organisation's web team (ask for one that can only read Members, Pricing Plans and Sites), then Find sites and pick the site. Every current plan counts.
• Another service: any membership system that can answer a simple check at a web address you give (the panel shows exactly what it needs to do).

Add a renewal link and a short message for members, tick Check memberships and Save. The key is checked before it's switched on, kept encrypted, and never shown again (only its last 4 characters). Everyone is checked straight away and then daily: members who can't be confirmed are told, by email and in the app, and have 14 days to renew or confirm another email before they lose access to this hive. Owners and admins are never checked. Test with an email shows what the organisation says about an address, and the panel lists who is in their 14 days or has been taken out.

Speakers, staff or partners who aren't members? Add them to the exceptions, with an end date if it's for a while only. Adding someone who hasn't confirmed a membership from Members or a join request offers to add them as an exception. If the check stops working (for example the key is withdrawn), nobody loses access, new members wait, and you're told by email and in the app until it's fixed. Switching the check off, or Disconnect, lets everyone it took out back in. The Home Hive is open to everyone, so it can't check memberships.

Keep the renewal link up to date: it's also the Become a member button on your hive's public members-only events, which show everyone what members get. Hosts in your hive can give an event a non-member price so anyone can buy a ticket (see Member and non-member prices under Events).

Transferring ownership

Owning a hive is different from being one of its admins, it's specifically who receives the hive's share of every marketplace sale. In Manage Hive, the owner (found under Danger Zone) can transfer ownership to any existing member via Transfer Ownership. Nothing changes immediately: the person you choose gets a notification and has to accept it first, so ownership, and future payouts, only move once they've agreed. A pending transfer can be cancelled any time before it's accepted.

Growing your hive

A scannable QR code and a plain join link live in the same settings screen, print the QR code, share the link, or set a custom, memorable invite code instead of the default one. Invite Multiple sends a real invite email to a whole list of addresses (or contacts picked from your phone's address book) in one go.

Insights & exports

Analytics (in Hive Settings) shows your hive at a glance: members (not counting anyone blocked or banned), new members this month, members active this week, posts, events, products and businesses; sales and the hive's commission, all time and for the last 30 days, including payment plan instalments; how your public pages are doing; and your most active posters this month. Download Report gives a printable version, commission included. The Hive Sparks leaderboard highlights your most active contributors. Need the raw member list for something else entirely, a welcome email campaign, an offline record? Export it as a CSV or a printable PDF-style report from the Members tab.

Creating a new hive

From the hive switcher, choose to create a new one, give it a name, logo, and brand colours, and you're its first admin, with every capability on this page from the moment it's created.

13 Platform Settings

For platform administrators only: settings that apply to the whole platform, every hive and every member. Open the account menu (your photo, top-right) and choose HX Platform Settings. It opens as a full page on Overview: Needs you lists what's waiting (open data requests and when the next is due, names to review, member reports, flagged content, businesses waiting for approval, payouts that didn't go through, and Social Publisher payment problems), each with a button that opens it, and Quick tools opens Members and businesses, Analytics, Cross-hive oversight and Data requests. Resending an account access email is on Overview too.

Everything else is in sections down the side (on a phone, a list you tap into): People and safety (members and businesses, names to review, member reports, flagged content, businesses waiting, data requests, cross-hive oversight, global administrators), Fees, Revenue and campaigns (platform revenue and payouts, fee discount campaigns, analytics), Social Publisher, Hives (the home hive, every hive and its fee, the hive join log), Features and defaults (features, regional defaults, the Trusted member threshold), Branding, Sign-in, apps and updates, Emails to new members, and Content and storage (What's New cards, Secret Words, video storage, business categories). The tools open in their own window on top.

Because these settings affect every member, nothing is saved until you press Review and save at the top. The top of the page counts your unsaved changes, and each section holding one is marked with a dot. Review and save lists every change with its old and new value, and Save applies them all; Discard puts everything back as it was last saved. Closing with unsaved changes asks first. A few things act straight away and say so: blocking or deleting a hive, business categories, and Social Publisher free access.

Features

Switch off anything this platform doesn't offer: Events and tickets, Marketplace, School, Business directory, Stories, Sparkles, Secret words, Network map, Noticeboard, Settling In (with the Hive Pulse and the owners' set-up), Forms, and the Elevated Experience listing. Everything is on until you switch it off. A switched-off feature's tab, screens, buttons, search results and public pages disappear, and its items can't be bought or put on a payment plan. Nothing is deleted: switch it back on and everything is as it was. Checkout follows a change within five minutes.

Regional defaults

Default Currency is the currency new members start with, and the one shown for anything saved without a currency. Members can still choose another currency for their own listings, events and courses. Default Timezone for Events is where new events start; leave it on "Each person's own device timezone" to use the organiser's device. Default Delivery Country is filled in for new delivery addresses at checkout.

Business categories

The categories businesses choose from, and the ones the Businesses directory filters by. Add a category, rename one (every business in it moves with it), or change the order with the arrows. Retire takes a category out of new choices while businesses already in it keep it; Restore brings it back. Delete only works for a category no business uses. These changes save straight away.

Checking names

Sign-up already refuses most made-up names. Any that still get through (for example a name changed later, or one set through Google) are flagged: every platform administrator gets a notification that opens the member's profile, and the Names tab of the Admin Panel lists them all, newest first. For each one, choose Name is fine for a real but unusual name, Message to ask them to change it, or Platform Ban. Nothing is closed automatically.

Looking inside a hive (Cross-hive oversight)

Choose Cross-hive oversight (on Overview, or in People and safety) to look inside any hive without joining it, for spot checks and policing. Pick a hive, then browse its Feed, Businesses, Events, Courses, Market and Noticeboard: posts show their photos and videos, and each post's comments open underneath it. Search within the hive by words or a name, and use Load more to go further back. Tap an author's name to open their profile. Nothing can be posted, liked or bought from here. Flag sends a post, comment, business, event, listing or notice to the review queue (Admin Panel, Flags tab) with an optional note, and anything already waiting for review says Flagged. Remove takes a post, business, event, course, listing or notice down straight away: you give the reason, the member is told what was removed and why, and it's recorded in the Flags tab. Posts, events and notices are deleted; a business is blocked; a course or listing is taken down rather than deleted, so anyone who already bought it keeps it. Every hive you open is logged, and the log shows who looked at which hive.

Seeing what members see. As a platform administrator you see other people's courses, events, businesses and photos exactly as a member does, with no owner's Edit or Manage. Remove things from Cross-Hive Content Oversight, or from the Flags tab. In a hive you run yourself you still have its hive admin tools, as every hive admin does.

Flags from the word filter

Posts, comments, notices (with the lines, replies and recommendations people add to them), events and business listings that use a word on the banned words list go to the Flags tab of the Admin Panel for a person to look at; nothing is removed automatically. Every platform administrator gets a notification from Word filter saying whose it is and which hive it's in, for example Word filter flagged a post by Jane Smith in Global HX for review. The matched words aren't in the notification, since it can show on a lock screen; the Flags tab has them. If more of the same person's content is flagged within 5 minutes (say one post shared to several hives), the notification you haven't opened yet counts it, for example flagged 9 posts by Jane Smith in Global HX and 3 other hives, so you get one notification and one push rather than nine. A flag you make yourself from Cross-Hive Content Oversight reaches the other administrators with your name and your note.

Reports from members

When a member blocks someone, it's filed as a report too, and the platform administrators are notified. When a member reports a post, comment, Story, notice or message, it goes to the Flags tab with who reported it and why, and the platform administrators are notified; a reported message or Story shows the words that were reported, since admins can't open private chats. Remove deletes it, Warn sends the author a warning, and Platform Ban removes the person. Aim to act on every report within 24 hours, as the Terms promise.

When a member reports someone, the hive's admins and the platform administrators are notified, and opening the notification goes straight to the Reports tab of the Admin Panel. You aren't notified about a report you make yourself. When a member is removed, blocked, banned or deleted, they disappear from everyone's member lists straight away, without a reload.

Sign in with Apple

Under Sign-in, apps and updates, Offer Sign in with Apple puts the Apple button on the sign-in page, the event embed and forms. Turn it on only once Apple is set up in Supabase (Authentication, Providers, Apple). Inside the iPhone app, Sign in with Google only appears while it's on, because Apple requires Sign in with Apple wherever another sign-in service is offered.

App store links

Under Sign-in, apps and updates, App Store link and Google Play link set where the "Get the app" badges on the sign-in page go. The App Store badge only appears once its link is filled in (paste the app's address from App Store Connect when it's live); empty either one to hide its badge.

App updates

Under Sign-in, apps and updates, App updates shows the version you're using and the required version, if one is set. New versions reach everyone by themselves, so most releases need nothing here. Tap Require this version (then Review and save) only when older copies of the app would stop working properly, for example after a database change: everyone on an older version is then moved to the new one straight away, even in the middle of something, so anything half-typed on an old copy is lost. Update your own app first if it says a newer version is ready. Once a version is required, the card says which apps are moved on and whether yours is up to date; a newer version than the required one needs nothing doing, and its button reads Require this newer version for when a later release needs it too. Clear removes the requirement.

HXAI (AI assistants)

Under Sign-in, apps and updates, HXAI: AI assistants sets who can connect an AI assistant to Hive (see HXAI): Off (no one, and assistants already connected stop working until it's turned back on), Platform admins only (for testing) or Everyone. Save with Review and save. Each hive's admins can still switch it off for their own hive in Hive Settings.

The welcome email

Every new member gets one welcome email, after they confirm their email address (people who sign up from a shared product link get it straight away). In Emails to new members, choose Welcome email and change its subject, heading, message and button; {name} becomes their first name and {site} the platform's short name, and an empty box uses the built-in wording. The preview beside it is exactly what's sent, shown whole, and Send me a test emails your current wording to you before you save. Save with Review and save. Untick Send the welcome email to stop it. The separate "confirm your email" message is set in Supabase, under Authentication, Email Templates.

Social Publisher

The Social Publisher part of Platform Settings controls free sharing and the paid plan. Under Free sharing, Open to every member lets every member connect accounts and share a post to them as they post it, up to Free accounts each (2 to start); scheduling stays paid. While it's off, only paid members can connect accounts, and anyone else's are paused (not deleted). For the paid plan: Paid plan open to members (while it's off, nobody can start a trial or subscribe; people already subscribed keep it), the price a month in US dollars (new subscribers pay the new price, people already subscribed keep theirs), the free trial in days (0 for none), Paid accounts each (how many accounts a paid member can connect), and a switch for each network (these apply to free sharing too), to turn on once that platform has approved the app (LinkedIn company Pages have their own switch, because LinkedIn approves them separately, and need LinkedIn profiles on too). The numbers at the top show members sharing on the free plan, trials, paying members, cancellations still running, payment problems, free access and the last 30 days' takings. Free access gives it to named members at no charge, even while it's closed, and lets them use networks that aren't switched on yet: for staff and the platforms' app reviewers. The settings save with Review and save; free access saves straight away. All payments go to the platform's PayPal account.

Emails to new members

Every message a new member gets is listed in the order they get it: the Welcome chat (a group chat from two platform admins, the first message straight away and the follow-up 24 hours later), the Welcome email, the two set-up reminders, Finish setting up (to members who confirmed but have never opened HX) and Confirm your email (to sign-ups that haven't confirmed), and the weekly Hive Pulse email (only to members who asked for it, at 8am their time on the day they chose, with each of their hives' news; it has its own switch). Each says whether it's on. Choose one to change its wording, with its preview beside it (the chat shows its two messages from the chosen senders), and Send me a test for the emails. One switch covers both set-up reminders and also turns off removing unconfirmed sign-ups after 4 weeks. On a phone, Edit and Preview switch between the wording and the preview.

In Revenue and campaigns, under Platform revenue and commission (and counted on Overview), any payout to a seller or hive that hasn't gone through is listed with PayPal's reason in plain words and what to do about it. The most common is not enough money in the platform's PayPal balance for that currency: PayPal takes its fee out of each sale, so after a sale in a currency the platform holds little of, that balance can be just short. Top it up in PayPal (Manage money, then Currencies, and convert some money into that currency). Those payouts are retried every hour for 7 days, so they then go by themselves, and platform admins are emailed once if one is still waiting after an hour. Keeping a small balance in each currency you sell in avoids it. Retry sends a payout again straight away, and only the parts (seller or hive) that weren't paid, so nobody is paid twice. After PayPal's fees shows PayPal's fees on sales and on payouts and what the platform kept, and warns about any sale where PayPal's fees were more than the platform fee.

Analytics (on Overview, or in Revenue and campaigns) has two tabs. Community shows members, posts, events, businesses and activity per hive, with Export to Excel. Money is the business view, for any period (this month, last month, the last 30 or 90 days, this year, all time, or your own dates): sales through the platform, what went to sellers and hives, platform fees, payment processing fees paid by sellers, Social Publisher subscriptions, every PayPal fee (on sales, on payouts and on subscriptions), platform fees refunded, and the profit left after PayPal's fees. Each currency has its own column, plus an estimated total in pounds at the European Central Bank's daily rates. Below that, a chart shows profit month by month for the last year (Show as table lists the same numbers), and Download CSV saves the figures for your accountant. Profit here is after PayPal's fees only; running costs such as hosting aren't included. Sales from before 19 Oct 2026 didn't record PayPal's fee: Fetch fees from PayPal asks PayPal for them once, so the figures cover every sale. The tab also shows payouts needing attention, as in Platform Settings.

14 Profile & Account Settings

Your own page, and the account-level controls behind your avatar in the top-right.

Your profile

Editing it. Open My Profile and tap Edit profile, or any part listed under Your profile (each one says what's there, with a tick when it's filled in). The editor opens full screen, in sections: Photo and cover, Basics, About you, Skills and clients, Experience, Showreel and video, Photo gallery and Testimonials. On a computer the sections are listed down the left and a live Preview of your profile sits on the right; on a phone they run across the top, with Preview at the bottom. Text changes are kept until you tap Save changes (the top says when you have unsaved changes, and leaving asks before throwing them away); photos, gallery pictures and testimonials save as soon as you add them.

Your cover photo. The best size is 1400 by 500 pixels, a wide strip about three times as wide as it is tall. The whole picture is always shown, never cropped; where a screen is a different shape, the spare space is filled with a soft blur of it. After you add one, the editor tells you whether its shape suits the cover, and the Preview's Phone, Tablet and Computer buttons show exactly how your cover and photo look on each. Keep faces and words away from the bottom left, where your profile photo sits.

Seeing it as others do. View Public Profile shows your profile exactly as other members see it, with a bar at the top to take you straight back to editing. The top of a profile shows the details at a glance: where you are, your website, LinkedIn, your fees if you add them, and when you joined. The tabs show how many photos, testimonials and posts there are.

Bio, headline, skills, speaking topics, past clients, a photo gallery, your professional experience, and a Videos section where a pasted YouTube/Facebook/TikTok/LinkedIn link plays inline. A short status line (with an emoji) shows what you're currently up to. Testimonials from others appear here too, once you approve them, and you can reply with a public "Thanks" underneath any of them. Everything about your testimonials is in the Testimonials section of your profile editor, which opens by itself when one is waiting for your approval: approve or decline new ones, say thanks, remove old ones, and Add a testimonial yourself for kind words you have had elsewhere (it shows straight away). To ask for one, tap Request a testimonial there, pick someone you share a hive with and add a note. They get a notification and an email with a link that opens your profile with the testimonial form ready. Your sent requests show underneath, marked Waiting, Written or Declined, and you can cancel one that is still waiting. When someone asks you, their profile shows the request with Write it and Not now. Your total Hive Sparks show here too, tap them for a full breakdown of how you earned every one.

Testimonials. When you write a testimonial for someone, it shows on their profile for you straight away, marked as waiting for their approval; everyone else sees it once they approve it. One you add to your own profile shows straight away for everyone.

What stays private: your phone number, date of birth, shipping address, PayPal email and tax ID are never shown to other members. When you sell something, buyers only see that you accept PayPal. The exceptions are the hosts of events you register for and the admins of hives you join, who can export contact details to run them, and sellers, who see the delivery address you give for a physical order. The Privacy Policy has the full detail.

Tap any gallery photo, yours or someone else's, to open it full-screen with arrows to step through the rest of that gallery without closing it each time. From there, Spark a photo with an emoji reaction the same way you would a Feed post, and Resonate to leave a public comment underneath it.

Orders, Tickets & Sales

From your avatar menu: My forms lists every form you've answered (open it again, change your answers while it's open, delete your answers, or stop emails about it) and any you're judging; My Tickets lists every event you're registered for, My Orders everything you've bought in the Marketplace or School, and Sales Dashboard everything you've sold: products, business catalogue items, courses, series, event tickets and payment plan instalments. Pick a period (7, 30 or 90 days, all time or your own dates) to see your revenue, the fees taken (commission and payment processing) and the tax your prices included, then open a printable Tax Report or Commission Report (date, item, type, gross, tax or fees including payment processing, and your payout for each sale) or Download CSV for your accountant. The reports are there even before your first sale. My Payment Plans shows any monthly payment plans you're paying off, and, if you sell with payment plans, your subscribers. Physical purchases needing a delivery address use whatever's saved in Account Settings, Profile and sign-in.

Account Settings

Tap your avatar, top-right, then Account Settings. It opens as a full page with its sections down the side (on a phone, a list of the sections with a one-line summary of each, such as whether PayPal is connected; tap one to open it, and Back returns to the list):

• Profile and sign-in: your email, the ways you sign in (and Connect Google), Change password, date of birth, country, phone, and the delivery address for things you buy.
• Payments and tax: whether PayPal is connected (with a step-by-step setup if it isn't), your PayPal email, default currency, tax type, rate and ID, and your Promo Code.
• Social Publisher, where the platform offers it: free sharing to your own accounts, and the paid plan (see below).
• Apps that post for you, such as Buffer (see below).
• HXAI: AI assistants: connect Claude, ChatGPT, Gemini or another assistant, and see or disconnect the ones you've connected (see HXAI).
• Notifications and app: push notification controls (including Refresh Notifications if they're ever showing your browser's icon instead of HX's), installing the app, and light or dark appearance.
• Privacy and data: the people you've blocked, your Recycle bin (see below), Download my data (we email a link to a copy of everything we hold about you; it works for 7 days, once a day at most) and, if you ever need it, permanently deleting your account.

There are no save buttons: a change saves by itself a moment after you make it, and the top of the page says Saving…, then All changes saved (or, if something went wrong, why it couldn't save). Your PayPal email saves when you leave the box, and only once it looks like an email address, so a half-typed one is never used; a tax rate must be from 0 to 30; and an address saves once it has a first line. Anything you were still changing saves when you close Account Settings. Sign Out is at the foot of the list of sections.

Social Publisher (free sharing and paid plan)

Free sharing. Where the platform offers it, every member can connect up to two accounts (any mix of Facebook Pages, Instagram and LinkedIn) in Account Settings, Social Publisher, Connected accounts, and tick them under Also share on to send a post there as you post it (see Posting to Facebook, Instagram and LinkedIn, below). It's free, with no trial or payment. Scheduling, drafts, more accounts, LinkedIn company Pages and sharing accounts with your business's co-admins are part of the paid plan: the post box's Schedule button shows a lock, and pressing it explains the paid plan with Unlock scheduling (in the iPhone and Android apps it says the plan is managed on the website). You can post as your own business to your two accounts too. My Schedule shows Sent and Problems for what you've shared, with Try again now; Upcoming and Drafts show a lock. Under every post box, until you connect an account, a line offers Connect accounts; Hide puts it away. If you have more accounts connected than free sharing allows (say your paid plan ended), the first two stay in use and the others say Paused: press Use this one on a paused account and choose which one it replaces. Nothing is disconnected, and subscribing again uses them all.

Where the platform offers it, Account Settings has a Social Publisher section: a monthly subscription for sharing your Café posts to other networks you connect (Facebook, Instagram and LinkedIn, each added as it becomes available) and scheduling posts for later. Start free trial gives you a free trial (10 days, once, no card needed), and it counts down the days left. Subscribe with PayPal sets up the monthly payment in US dollars: tick the box to agree, then approve it in PayPal. If you still have trial days left, the first payment is only taken when the trial ends, and you're reminded three days before. Cancel subscription stops future payments; you keep it until the end of the month you've paid for, and it shows that date. If a payment fails, it says so, with a link to check your payment method in PayPal. It can only be bought, and accounts connected, on the website; once that's done, posting to your connected accounts, scheduling and My Schedule work in the iPhone and Android apps too. Reminders and payment notices arrive as notifications; tapping one opens this section.

Scheduling posts. With Social Publisher, the post box has a Schedule button next to Post. Write your post as usual (photos, video, audio, a poll, the hives to share it in, or posting as your business), choose Schedule, pick the date and time (in your own time zone) and press Schedule post; or Save as draft to keep it without a time. It goes out at that time even if you're not online, exactly as if you'd posted it then. My Schedule (in the menu under your avatar, and on the Social Publisher card) lists what's Upcoming, with a month calendar (choose a day to see just that day), your Drafts, what's been Sent (with View post for each hive) and any Problems. You can change the time, Post now or delete a post that hasn't gone out, or press Edit post to change all of it: the words, the photos (add, remove, or move one earlier or later; up to 10), any video, audio, poll or shared post (keep or remove), which of your accounts it's also shared on, and when it goes out (or keep it as a draft). If it can't go into a hive (say you've left it) or to a network, the others still get it, and you're told why with a notification; Try again now retries, or Clear moves it to Sent as it is, with the places it missed still marked "not posted". If Social Publisher ends, anything still scheduled is kept as a draft and isn't posted. Scheduling works in the iPhone and Android apps too, once Social Publisher is set up on the website.

Posting to Facebook, Instagram and LinkedIn. In Account Settings, Social Publisher, Connected accounts has a button for each network that's available (once you've connected one, they're under Connect another account): Connect a Facebook Page (Pages you manage; Facebook doesn't let apps post to personal profiles), Connect Instagram (a business or creator account), Connect LinkedIn (your own profile) and, on the paid plan, Connect a LinkedIn Page (company Pages where you're a super admin or content admin; each one is added as its own account, and if LinkedIn finds none, it tells you which roles can post). Each opens that network's sign-in, where you say what Hive may do, and brings you back with the result. Then the post box shows Also share on with your accounts (until you've connected one, it shows Connect accounts instead, and keeps what you've written): tick the ones you want and press Post (or Schedule). The words and photos go there too, as you; polls, shared posts and listing cards stay on Hive, and videos stay on Hive for now. Instagram needs a photo, so it can't be ticked without one. Instagram only takes photos from 4:5 (tall) to 1.91:1 (wide), so a wider or taller photo, such as a banner, goes to Instagram whole on a soft, blurred border; the post box tells you when this will happen, and your Hive post and other networks keep the original. In a public hive you can also tick Add a link to this post on Hive. After posting, the post box lists where it went, with View links, and My Schedule keeps that record. If a network is busy or can't be reached, it's tried again a few minutes later (three tries in all). LinkedIn asks for a personal profile's connection to be renewed every 60 days: you're reminded a week before, and the card shows Reconnect. LinkedIn Page connections normally renew themselves; if one can't, you get the same reminder. A connection that stops working (for example after changing your Facebook password) also shows Reconnect. Disconnect removes an account and Hive's access to it.

Scheduling as a business team. A business's owner and its co-admins share one schedule for the business. Anything scheduled while posting as the business shows in each of their My Schedule pages, saying who scheduled it (and who last changed it), and any of them can edit it in full (words, photos and the rest), change the time, post it now or delete it. Whose posts at the top shows everything, only the ones you scheduled, or one business's whole team. When you pick a time while posting as the business, the Schedule panel lists what the business already has going out that day, so you don't double up. Co-admins don't need their own Social Publisher: the owner's covers them when they post as the business (if the owner's ends, those posts are kept as drafts and the co-admin is told). The owner chooses which of their Facebook Pages, LinkedIn Pages and Instagram accounts the business can use: in Account Settings, each connected account says who it's shared with (Only you, the businesses' names, or how many). Press Share with businesses on an account and tick the businesses that can use it. Select all and Clear all do them all at once, and with more than six businesses there's a search box too. Each tick saves straight away, and the picker says what changed. Co-admins then see those accounts under Also share on when posting as the business, marked as connected by the owner, and the posts go out through the owner's connection, as the Page. Personal LinkedIn profiles can't be shared.

Editing or deleting a post you shared. If you edit the words of a Café post that also went to Facebook or LinkedIn, Hive asks Update the shared copies? with those accounts ticked: Update changes the words there too (photos can't be changed on other networks). Deleting such a post asks Delete this post? with Also delete it from Facebook and LinkedIn ticked; untick any you want to keep. Instagram doesn't let apps change or delete posts, so for Instagram you get a link to open the post and do it there. The dialog then lists what happened in each place.

Posting from Buffer and other apps

You can let Buffer post into one of your hives, as you or as a business you help run, so posts you plan in Buffer arrive in the hive's Café like any other. It's free. Buffer can post to any Mastodon server, and Hive answers like one: in Buffer, connect a new channel, choose Mastodon, and give the server address hive.elevatedexperience.vip. Hive opens (sign in if asked) and asks Let Buffer post into Hive?: choose the hive under Post into, and Yourself or your business under Post as, then Allow, and you're back in Buffer with a new channel named after you (or your business) and the hive. To post into another hive too, connect again and choose that hive. Posts can have words (up to 5,000 characters) and up to 4 photos of up to 4 MB each; videos, polls and replies stay in Hive itself for now. Buffer can only post: it can't see your hive or your messages. Account Settings lists the apps that post for you under Apps that post for you, with Remove to stop one (posts it made stay). It stops by itself if you leave that hive or no longer run that business. Each app can post up to 50 times a day into a hive.

Recycle bin

Deleting an event, course, course series, business, Market listing or form asks you first, then moves it to your recycle bin instead of deleting it straight away. The message that pops up has Undo for a few seconds; after that, open Account Settings, Privacy and data, where Recycle bin lists what you deleted in the last 48 hours with the time left. Restore puts it back exactly as it was, with everything that went with it (an event's registrations, forms, answers, sessions and chat; a course's lessons and its students' progress; a business's own products), and nobody is sent notifications about it again. Delete for good removes it at once. After 48 hours it's deleted for good on its own. Only the person who deleted something sees it in their bin. Something can't be restored if what it belonged to has gone in the meantime, such as its hive; anyone who deleted their account in the meantime isn't brought back with it. Deleting a whole hive or your account doesn't use the bin.

Deleting your account

In Account Settings, Privacy and data, Delete Account (type DELETE to confirm) removes your profile and personal data straight away (they're gone from backups within 7 days). If you've sold courses or digital items, you're told first: courses with students and items people have bought stay available to those buyers, marked No longer offered, with your name, voice or likeness still in the lessons and files. Records of what you bought are kept as financial records, without your name or address. You can't delete your account while you have upcoming paid events with ticket holders, payment plans you're still paying or selling, or your share of an approved refund still to send; the app tells you which. A Social Publisher subscription is cancelled with PayPal for you first, so no more payments are taken.

Promo Codes

Been given a promo code? Enter it in Account Settings, Payments and tax, under Promo Code. It discounts HX's own platform fee (not your hive's own commission) by a set percentage for a set number of days, applied automatically to everything you sell while it's active.

15 Installing the App

Get HX from your phone's app store, or install it straight from your browser. It's the same HX and the same account either way. The sign-in screen shows a Get it on Google Play badge on Android phones and computers and a Download on the App Store badge on iPhones, iPads and computers; inside the apps themselves neither appears.

Coming back without the invite link. When you open a hive invite link (to join, or because it's how you've been getting back into HX), HX suggests a quicker way back: on Windows, Get it from the Microsoft Store; on Android, Get it on Google Play; the browser's own Install where it offers one; or a bookmark (Ctrl + D on a computer). An installed app or a bookmark opens straight to your hives, already signed in, with no code needed. It waits until any other window has closed, isn't shown on iPhone or iPad yet, nor inside the apps, and after Not now it won't ask again on that device for 30 days. Platform admins: the Microsoft Store link is set in Platform Settings under Sign-in, apps and updates.

Android

Get HX | Hive eXperience on Google Play, or tap the Get it on Google Play button on the sign-in screen. Prefer not to use the store? Open HX in Chrome, go to Account Settings, Notifications and app, and tap Install.

iPhone / iPad

The HX app for iPhone and iPad is on its way to the Apple App Store and is with Apple for review. Until it's available, add HX to your home screen from Safari as described below; it works the same way.

Apple's rules mean paid courses, course series, tickets for online events and digital Marketplace items can't be bought in the iPhone and iPad app, so they show no price or buy button there. Anything you already have works in the app as usual, and tickets for in-person events, physical goods and services can be bought in the app as normal.

Desktop (Chrome/Edge)

Go to Account Settings, Notifications and app, and tap Install, it triggers the browser's real install prompt directly. Once installed, the home-screen icon shows an unread badge (a small number) for new notifications and messages, and push notifications correctly show HX's own name and icon instead of the browser's.

Adding HX to your iPhone home screen

iOS doesn't allow a one-tap install prompt from a website. Instead: tap the Share icon in Safari, then Add to Home Screen. This step is required, not optional, push notifications on iOS only work once the app has been added this way; they don't work from a normal Safari tab at all. The unread-count badge on the home-screen icon isn't available on iOS, that's an Apple platform limitation, not an HX one.

Updates

HX updates itself. When a new version arrives while you're using it, a small bar at the top says A new version is ready: tap Update now to switch straight away, or the X to carry on, and it updates by itself the next time you leave the app. Occasionally a release needs everyone on it at once; then the bar says This version is out of date and HX moves to the new version on its own within a few minutes.

16 Public Pages

Pages anyone can open without an account, at hive.elevatedexperience.vip, useful for sharing with people who aren't in HX yet. Each one invites visitors to join, and sharing any of these links in WhatsApp, LinkedIn and similar apps shows a preview card.

Readable links. Event, course and series pages have addresses made from their title, such as /events/summer-fair-jersey-…, so people (and search engines) can see what a link is before opening it. Older links keep working, and a link keeps working after you change the title.

Getting found on Google, Bing and AI assistants

Every public event, business, course, course series and public hive can be found by search engines such as Google and Bing, and read and quoted by AI assistants such as ChatGPT, Claude, Perplexity and Gemini. You don't need to submit anything: each page has its details written out for search engines, our sitemap lists every public page, and when you publish, change or take one down we tell the search engines straight away. Members-only and draft items, private hives, posts and products are kept out of search engines.

Search engines and AI in the editor. The event editor (under Visibility), the business editor, and the course and series editors (under Where it shows) each have a Search engines and AI panel. Open it to see:

• A preview of how the page looks in search results: its title, address and description.
• Search title and Search description, both optional: wording just for search results and AI assistants. Leave them empty and the page uses its title and details. Put the words people would search for first, and aim for a description of 120 to 160 characters.
• Describe the picture: a sentence saying what's in your cover picture or logo. Screen readers read it out to people who can't see the picture, and image search uses it.
• A Checklist of what helps the page be found, such as a picture, a long enough description, the town for a business or the address for an in-person event, and whether search engines can see the page at all (and if not, why: members only, a draft, or waiting for approval).
• Once the page is public, Open the public page and Check it with Google, which runs Google's own test on the page and shows the event, course or business details Google can read.

Helping it along. Search engines trust pages that other sites link to. Link to your page from your own website, your Google Business Profile and your social media profiles, and share it. New pages usually appear in search results within a few days to a few weeks; no one can promise a position in the results.

Seeing where visitors came from. The page stats for your event, course or business show visits from search engines and from AI assistants separately, next to LinkedIn, QR codes and the rest.

17 Using HX with a Keyboard

Everything you can tap, you can also reach with the keyboard, and screen readers announce what each control is.

• Tab and Shift+Tab move between buttons, links and fields. The one you are on has a clear outline.
• Enter or Space opens or presses it: a card, a notification, a hive in the switcher, a tick box.
• Escape closes whatever is on top: a menu, a panel, a window or a form, one layer at a time. On a screen with a Back button (a conversation, someone's profile, a business, a course) it goes back. If you are typing in a box that has something in it, the first Escape just leaves the box, so you don't lose what you wrote; press it again to close.
• On a phone, Back (or swiping in from the edge of the screen on Android) works the same way: it closes the window or card on top, one step at a time (a board goes back to the noticeboard first), and keeps you in the app.
• When a window or menu opens, you are taken into it, and Tab stays inside it until you close it; closing it brings you back to where you were.
• In a chat, each message has an Options button that appears when you tab to it, for reactions, replies and edits.
• In the location search, the arrow keys move through the suggestions and Enter picks one. In the photo viewer, the arrow keys move between photos.

18 Troubleshooting