JCX Alliance
Associations · Jersey
About
The Jersey Customer eXperience Alliance l Elevating Experience, Uniting for Growth!
The Jersey Customer eXperience Alliance brings together local businesses, leaders and service champions who want to make Jersey a place known for outstanding customer eXperience.
Our mission is to inspire businesses to boost productivity and profitability by improving customer eXperience, contributing to a thriving, sustainable island economy. Through shared learning, practical tools, collaboration and recognition, we champion a caring service culture where employees feel equipped and valued, and customers feel welcomed, heard and appreciated.
Our five pillars are: Raise awareness. Drive change. Inspire care. Unite businesses. Elevate standards.
The JCX Alliance is dedicated to elevating customer experience across Jersey by uniting businesses, elevating service standards, and inspiring excellence in every customer interaction. The JCX Alliance is an activation for change, the creation of a thriving ecosystem where businesses are better equipped to not just meet but exceed customer expectations, we will:
1. Raise: “We raise awareness and understanding of the vital role exceptional customer service plays in business success and community well-being.”
2. Drive: “We drive a movement for outstanding Customer eXperiences, setting the pace for innovation and growth in our island’s economy.”
3. Inspire: “Inspire a caring service culture, where every customer interaction is a step towards excellence, greater satisfaction and loyalty.”
4. Unite: “Together, we unite businesses in a powerful network, fostering collaboration and shared success in Customer eXperience.”
5. Elevate: “Empowering our employees with the right tools to deliver excellence, ensuring every customer, resident and visitor, leave with a positive and memorable Jersey eXperience (JX).”
By fostering a community of collaboration and innovation, we aim to make Jersey a beacon of outstanding customer service and business success.
We believe that the JCX Alliance can play a pivotal role in driving economic growth by enhancing the customer experience on our island.
Together, we can create a positive, memorable Jersey eXperience for everyone who lives, works and visits here.
Services and products
Elevating eXperience, Uniting for Growth
Who it's for
Business owners, entrepreneurs, sole traders and leaders of organisations of all sizes and sectors based in Jersey.
Awards and certifications
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Upcoming events
Find them online
Member of Digital Employee and Customer eXperience.