WIN CX Africa Cape Town 2026
Thursday, 20 August 2026, 15:45–17:00 GMT+2 · Century City Convention Centre, Cape Town · Free
- When
- Thursday, 20 August 2026, 15:45–17:00 GMT+2
- Where
- Century City Convention Centre, Cape Town
- Price
- Free
- Type
- Conference
- Hosted by
- Claire Boscq CSP, Keynote Speaker I CX Global Guru I CEO & Founder Elevated eXperience
- Hive
- Digital Employee and Customer eXperience
About this event
Welcome to the WomenIN CX Cape Town 2026 | Continue the Conversation space.
Today brought together more than 150 inspiring women from across Customer eXperience to connect, learn, share and rise together.
But belonging isn’t created in one afternoon.
It grows through the relationships we continue to nurture, the ideas we share, the support we give one another and the opportunities we create together.
This space has been created so the conversations started at WomenIN CX can continue beyond the conference room.
Come back here to:
• Connect with the women you met today
• Introduce yourself and share what you do
• Continue conversations sparked during the keynote, panel and fireside chat
• Share ideas, insights and useful resources
• Ask questions and support other women in the community
• Create new collaborations and opportunities
• Stay connected long after the event finishes
Your Welcome Gift
As a thank you for joining the conversation, Claire Boscq has shared a complimentary digital copy of her latest book:
When Work Works
A practical exploration of how we can create organisations where people, culture and eXperience work together, enabling people to thrive and businesses to prosper.
Because when people feel they belong, they feel confident to contribute.
And when people contribute, we can all prosper together.
Belong. Contribute. Prosper.
Programme Highlights on the day:
15:45 - 16:00 Keynote address - Claire Boscq- Customer eXperience Energizer, Co-Founder, Elevated eXperience
Topic: Where Excellence Begins: The Culture Behind Every Experience
16:00 - 16:30 Leadership Panel
Topic: Leading Excellence: How Women are Shaping Cultures of Safety, Trust and Inclusion
Moderator: Naz Fredericks-Maharaj- Impact Driven Gender Empowerment Advocate & Global Brand Builder
Panellists:
● Debi Potgieter, CEO & Founder, XMwize Solutions
● Alma Olela,Head of Customer Experience, Jubilee Health Insurance
● Omowunmi Akingbohungbe, Executive Director, WimBiz
● Katie Stabler, Founder & Director of Customer Experience, Cultivate
16:30 - 16:45 Audience Q&A
16:45 - 16:55 Fireside Chat
Topic: Beyond the Workplace: Empowering Women, Creating Safer Communities
Moderator:Naz Fredericks-Maharaj- Impact Driven Gender Empowerment Advocate & Global Brand Builder
Speaker: Carol Tladi, Social Work Policy Manager, National Department of Social Development (GBVCC)
16:55 - 17:00 Lucky Draw & Session Closure
“ Empowering women is not only about creating opportunities for women. It is about shaping organisations where everyone can thrive. Because excellence in every experience begins with cultures that are safe, inclusive and human-centred and women are helping lead that transformation.”
-Naz Fredericks-Maharaj
BOOK YOUR TICKETS FOR CEM
Speakers
- Claire Boscq CSP, Keynote Speaker I CX Global Guru I CEO & Founder Elevated eXperience