The Hidden Gaps Between Customer, Employee & Digital Experience
Wednesday, 19 August 2026, 16:00–17:00 GMT+2 · Century City Conference Centre, Cape Town · Free
- When
- Wednesday, 19 August 2026, 16:00–17:00 GMT+2
- Where
- Century City Conference Centre, Cape Town
- Price
- Free
- Type
- Conference
- Hosted by
- Claire Boscq CSP, Keynote Speaker I CX Global Guru I CEO & Founder Elevated eXperience
- Hive
- Digital Employee and Customer eXperience
About this event
Join Claire Boscq and Andy Jarvis from Elevated eXperience for an interactive CEM Africa workshop exploring why so many Customer Experience initiatives still struggle to create meaningful business impact.
The challenge is often not the customer journey itself, but the hidden gaps between Customer Experience, Employee Experience and Digital Experience. When these three areas work in isolation, friction appears, trust is reduced and growth slows down.
In this practical and energising session, Claire and Andy will help you identify where those gaps show up inside your organisation and how to start closing them by aligning people, technology and customer needs. Through practical frameworks, real-world examples and interactive discussions, you will discover how to create experiences that are more seamless, more human and more commercially effective.
This HX event space has been created especially for workshop attendees, so you can:
Download your workshop workbook
Take part in live polls and interactive questions during the session
Use the event chat to share ideas, reflections and questions
Connect with other attendees before, during and after the workshop
Continue the DECX conversation beyond CEM Africa
Facilitated by Claire Boscq CSP, internationally recognised Customer and Employee Experience expert, and Andy Jarvis, Co-Founder and Digital Experience strategist at Elevated eXperience, this workshop brings together the human, digital and commercial sides of experience into one connected conversation.
Together, Claire and Andy will show how organisations can close the hidden X gaps, reduce friction and create connected experiences that deliver lasting business results.
Location: Meeting Room 10, 1st Floor
Event type: Workshop
Hosted by: Elevated eXperience
Speakers: Claire Boscq and Andy Jarvis
Belong. Contribute. Prosper.
IF YOU WANT TO BOOK A TICKET FOR THE EVENT, CLICK HERE
Speakers
- Claire Boscq CSP, Keynote Speaker I CX Global Guru I CEO & Founder Elevated eXperience
- Andy Jarvis, Digital King | Keynote Speaker